Forum Discussion
Error when registering as a cloud partner Reseller
Ok everyone, I got approved and I'll tell you what I had to do.
I went to LinkedIn and did a trial of the Premium so I had better search and reach out options.
I then searched for every employee of the Partner Services team at Microsoft.
I then sent a message to each and every one of them explaining the problem.
After about a month, a rep emailed me and told me they had made some updates on the backend, and to resubmit my stuff in the portal.
It was approved almost instantly. As in, it was DEFINITELY programmed into the system - it was NOT a human looking over the documents. This was my fear - that they have a poorly trained CoPilot agent approving partner requests. I still feel this is the case today.
I opened ticket after ticket. There is no way to contact the partner reps (except for above :) ), there is no support phone numbers, and it's CLEARLY an automated response via email as it was exactly the same verbiage every time, and the "person" on the other side never actually answered any questions - because they couldn't because it's not a person.
EDIT: Microsoft would not let me post my original post because I said this was a bad practice. They're stopping true but negative replies ahead of time because they have no choice - they have to stop them before people see what's actually happening.
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
I recommended them to create new Entra directory and try to re-enroll. While doing that they recived this message:
Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 60acf0ab-28d7-4b8b-9bfc-b0b9c3c346ed.
Correlation ID: 2531800f-243c-4886-b556-c16494e39808
When clicking the Microsoft Support they are redirected to Partner Center help form but they're unable to send a ticket as there are no workspaces to choose and this field is required to fill in.
There were possibility to place a ticket in partner.microsoft.com without logging in but recently they removed it and require from partners to sign up before placing a ticket. There's no phone number to contact Microsoft Support, nor the e-mail to send an request for instructions. How they should reach the support to get any information about how to enroll themselves as indirect CSP reseller? They have a customer who wants to buy licenses asap as their current one are expiring in a month. Is that period of time enough to fix their issue? I can provide their company details and contact in sepparate message if needed
Best Regards
This has just started for me about the same time it started for you.
- Does updating records in whois wouldn't fix it? Anyway it is highly inconvenient for potential partner to not recive an information about the reason of being rejected.
Maciej_Wawrzyniak I've done the Whois, I've provided the receipts for domain purchase, I've provided my FEDERAL BUSINESS DOCUMENTATION - I've provided everything and they just keep asking for the same things over and over until it permanently denied me this morning.
I've got FOUR tickets open with Microsoft, and none of them have been able to fix this.
It's like they're leaning entirely on Copilot to do the authorization, and Copilot isn't smart enough.
- Yea, when they rejected me, all they did was repeat the alert that I got online about "TRUST" and they said that I'm permanently blocked from opening another case. Once you're formally blocked with this trust issue, you can't do anything about it. You're pretty much SOL. The only thing I can do at this point is maybe buy another domain, register a new company, and then buy that company for a dollar and legally make it part of my bigger company. What a mess!
