Forum Discussion

FredericLEGUEN's avatar
FredericLEGUEN
Copper Contributor
Aug 17, 2026

Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace

I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource.

The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared.

  • Reference number: 715-123160
  • Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af
  • Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0
  • Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17

I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health.

Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request.

Thank you.

compliance
support
verification

3 Replies

    • FredericLEGUEN's avatar
      FredericLEGUEN
      Copper Contributor
      Aug 28, 2026

      Thanks a lot Jil,

      I have created this support ID 2608280010003251

      Unfortunately, I didn't select the correct Issue Type. It's not Password recover but I didn't find where to select the issue type in the form. Anyway, the explanations will give you the details of the problem.

      Regards

      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager
        Aug 31, 2026

        I am not part of support;😁 I have no access to their platforms or teams as they run independently from this site. 

         

        This is the Partner community where partners can find information and connect to other partners. It's not intended as a support portal, but I am trying to direct you to the best place to get help! Good luck!