Forum Discussion
Developer Verification 23. Nov 2024
Another week has passed, our current status - Verification Cancelled ... by whom? No one knows.
Before we received this email:
Afterwards I checked our status in the portal:
Yesterday's status:
I ha.te this so much ... since September we are doing this nonsense, 2 days ago I was asked to verify our company email..... there should be a button send verification .. well it was just not in our portal account.
They added more nonsense to this we had to modify the domain name entry and add some MS specific information to it... good we did it but ...WHAT FOR??
We just want to release a signed driver nothing else. How many years will this go on? Now we're heading to 3 months with this Microsoft Partner Portal sh.it.
Developer Verification 16. Nov 2024:
https://techcommunity.microsoft.com/discussions/partnercomplianceforum/developer-verification-16th-november-2024/4299182
Developer Verification 9. Nov 2024:
https://techcommunity.microsoft.com/discussions/partnercomplianceforum/developer-verification-9th-november-2024/4289632
It seems like they're using our account as playground ....
The closed tickets are updating the timestamps while they are closed for weeks already.
5. September first ticket, and I only opened that ticket after trying everything I could ...
Microsoft should change it back so companies and individuals can sign the drivers themselves with an EV certificate again, this Microsoft Partner Portal is so utterly dumb.
- JillArmourMicrosoft
Community Manager
HFHTW what is the messaging they are giving you when they respond to your support tickets? Maybe I can help you pinpoint what the issue is based on what they are saying to you.
My current question is ... how long will that take, we are hitting the 3 months mark now.
This whole process at Microsoft is nonsense ... if a normal company would deliver such a service they would have to shut down already. I really wonder why Microsoft requires us to upload our drivers to that portal and let Microsoft sign them if Microsoft does not have the ability to implement such a system and does not even have it work - and it does not work for months.
I am not touching that Portal anymore because I know I can break our entire account by trying to resolve it myself (it happened in the past).
Microsoft should change the system back to where it was - Companies should be able to sign the drivers themselves again.
By my experience with Microsoft no one is doing anything there, maximum writing one email per day, they are not seriously resolving any problems just sitting off their time to go home again and get the paycheck at the end of the month.
I was talking with a person from Asus, they have some dedicated line but even for them it seems to be possible to end up in such a crazy situation. We are a company in Taiwan.
I do not know what else to do possibly cancel the EV certificate and forget about supporting our hardware with windows.
My last "answered" question was why was the request cancelled:
In the Ticket I only get this answer (Shejal P <support@mail.support.microsoft....>):Thank you for reaching out!
Your issue [Verification] is under review currently. As soon as we have an update, we will inform you.
Thank you and best regards,
Vetting Operations Support
the answer from Microsoft Customer Support & Services:
Thank you for sharing your concerns. I understand the urgency of the situation and the impact it is having on your business. I want to assure you that your case is now being treated with the highest priority. Our engineering team is actively working on your request.
I will keep you updated on our progress and share any developments with you promptly. If there is anything else you need or if you have any further questions, please do not hesitate to let me know.
Thank you for your patience and understanding.
Sincerely,
Irene S
Relationship Manager
Customer Services & Support (CSS)
[Monday-Friday 09:00 - 06:00 China Standard Time] [UTC +8:00]
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Even that forum does not work properly from time to time, and no one cares (yes reloading will make it work...):
