Developer Verification 23. Nov 2024

My current question is ... how long will that take, we are hitting the 3 months mark now.

This whole process at Microsoft is nonsense ... if a normal company would deliver such a service they would have to shut down already. I really wonder why Microsoft requires us to upload our drivers to that portal and let Microsoft sign them if Microsoft does not have the ability to implement such a system and does not even have it work - and it does not work for months.

I am not touching that Portal anymore because I know I can break our entire account by trying to resolve it myself (it happened in the past).

Microsoft should change the system back to where it was - Companies should be able to sign the drivers themselves again.

By my experience with Microsoft no one is doing anything there, maximum writing one email per day, they are not seriously resolving any problems just sitting off their time to go home again and get the paycheck at the end of the month.

I was talking with a person from Asus, they have some dedicated line but even for them it seems to be possible to end up in such a crazy situation. We are a company in Taiwan.

I do not know what else to do possibly cancel the EV certificate and forget about supporting our hardware with windows.

My last "answered" question was why was the request cancelled:

In the Ticket I only get this answer (Shejal P <support@mail.support.microsoft....>):

Thank you for reaching out!    

 

Your issue [Verification] is under review currently. As soon as we have an update, we will inform you. 

 

Thank you and best regards, 

Vetting Operations Support

the answer from Microsoft Customer Support & Services:

Thank you for sharing your concerns. I understand the urgency of the situation and the impact it is having on your business. I want to assure you that your case is now being treated with the highest priority. Our engineering team is actively working on your request. 

 

I will keep you updated on our progress and share any developments with you promptly. If there is anything else you need or if you have any further questions, please do not hesitate to let me know.

 

Thank you for your patience and understanding.

 

Sincerely,

 

Irene S

Relationship Manager

Customer Services & Support (CSS)

[Monday-Friday 09:00 - 06:00 China Standard Time] [UTC +8:00]

 

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