Forum Discussion
Two Linked Outlook Issues Causing Accidental Emails to Wrong Clients Feature Request + Bug Report
Hi Sudharm,
What you are describing happens much more frequently than is ever reported. This is because so many companies are embarrassed to admit that they made a mistake, even if that mistake was quite serious.
I produce an Outlook add-in called Safeguard Send (available at https://marketplace.microsoft.com/en-us/product/sperrysoftwareinc1650990119106.safeguard-send-standard-plan?exp=ubp8&tab=Overview) that warns you when you are going to send an email outside your company, or if you're going to send to multiple different domains, and more.
When customers call, I always ask what's driving the decision to implement our tool and the answer is almost always the same, some variant of "a boss made a mistake and now wants a solution to prevent him from making that mistake again".
I don't have an answer for you regarding the recipient actually changing after you thought you clicked the right one, but I can say that the add-in can warn you when you are sending to recipients in multiple domains (among other features). It supports all your "Key asks" listed above.