Forum Discussion
Show as conversation in shared mailbox
Hi,
In Outlook online (O365) it is possible to open a shared mailbox and see the sent messages grouped together with the incoming messages in conversations. The same functionality is not available in Outlook 2016. Anyone know if this is coming or if there is a setting that we have missed?
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
- I fixed this problem in two steps, the latter being a bit of a faff.
(1) Add a password to the user account created for the Share Mailbox.
(2) Add that user account mailbox to Outlook instead of the Shared Mailbox (see notes).
Note 1: You have open, then close, then re-open Outlook, otherwise emails will *not* be sent from the new user/shared mailbox (get stuck in Outbox).
Note 2: If you Favourite a folder in this user/shared mailbox e.g. Inbox, it is lost every time you restart Outlook.
Is this faff worth the effort of having a Shared Mailbox with conversation threads and full search? That's up to you. For me, it is. After a while you just get used to it.Thank you very much for the shared solution.
I tryed it on my organization but I am having some troubles.
I configured the share mail box account on the outlook to "default" and added as well the user e-mail but when I am fowarding e-mails or replying some from the share mail box account it get stuck on outbox and sometimes it goes to the sent items of the user personal account (i sent from the sharemail box) and on the outlook online they do not appear anywhere.
Thank you!
- Is the shared box automapped to your address? That will cause problems if your account is also in the profile. Autopmapping needs to be disabled.
- Hello, is still not possible to view messages grouped in conversations in a shared mailbox added to your mail account.
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
- Do you know if this is something that that MS is working on?
It's not in development but it is a popular request, so maybe eventually, years from now.
- I could have sworn that I have seen conversation working in this way in an additional mailbox before. Could it be the nature of the additional mailbox and how it is shared?
- If the mailbox is added as an account, it supports the full conversation view. If it's added as a shared mailbox, it does not - conversation view is available but only shows conversations for messages in the folder, not from other folders. This is because search is per folder in shared mailboxes, and the full conversation view uses search to find the messages that belong together.
ParLinderoth The is an Outlook UserVoice for this feature but it doesn't have many votes. Perhaps we could all upvote it?
