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Show as conversation in shared mailbox
Hi, In Outlook online (O365) it is possible to open a shared mailbox and see the sent messages grouped together with the incoming messages in conversations. The same functionality is not availabl...
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
I fixed this problem in two steps, the latter being a bit of a faff.
(1) Add a password to the user account created for the Share Mailbox.
(2) Add that user account mailbox to Outlook instead of the Shared Mailbox (see notes).
Note 1: You have open, then close, then re-open Outlook, otherwise emails will *not* be sent from the new user/shared mailbox (get stuck in Outbox).
Note 2: If you Favourite a folder in this user/shared mailbox e.g. Inbox, it is lost every time you restart Outlook.
Is this faff worth the effort of having a Shared Mailbox with conversation threads and full search? That's up to you. For me, it is. After a while you just get used to it.
(1) Add a password to the user account created for the Share Mailbox.
(2) Add that user account mailbox to Outlook instead of the Shared Mailbox (see notes).
Note 1: You have open, then close, then re-open Outlook, otherwise emails will *not* be sent from the new user/shared mailbox (get stuck in Outbox).
Note 2: If you Favourite a folder in this user/shared mailbox e.g. Inbox, it is lost every time you restart Outlook.
Is this faff worth the effort of having a Shared Mailbox with conversation threads and full search? That's up to you. For me, it is. After a while you just get used to it.
Thank you very much for the shared solution.
I tryed it on my organization but I am having some troubles.
I configured the share mail box account on the outlook to "default" and added as well the user e-mail but when I am fowarding e-mails or replying some from the share mail box account it get stuck on outbox and sometimes it goes to the sent items of the user personal account (i sent from the sharemail box) and on the outlook online they do not appear anywhere.
Thank you!
RuiBessa Yes, that is the exact problem. You will know when it's worked when you open Outlook and there are no 'stuck' emails in the Outbox. As I said, it is a faff but you get used to it after a while.
Wrt emails not appearing in the Sent Items of the Shared Mailbox, there's a hack for that here: https://docs.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved
- Is the shared box automapped to your address? That will cause problems if your account is also in the profile. Autopmapping needs to be disabled.
