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Show as conversation in shared mailbox
Hi, In Outlook online (O365) it is possible to open a shared mailbox and see the sent messages grouped together with the incoming messages in conversations. The same functionality is not availabl...
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
- I could have sworn that I have seen conversation working in this way in an additional mailbox before. Could it be the nature of the additional mailbox and how it is shared?
- If the mailbox is added as an account, it supports the full conversation view. If it's added as a shared mailbox, it does not - conversation view is available but only shows conversations for messages in the folder, not from other folders. This is because search is per folder in shared mailboxes, and the full conversation view uses search to find the messages that belong together.
- Thank you Diane. This is exactly the confirmation I have been needing. I've been wrestling with this dilemma with my clients a lot lately. Maybe because of O365, these mailboxes are more commonly set up as shared these days, whereas in the past we may have come across more mailboxes set up with an account. Is there an easy way for me to spot the difference?
Conversation view is such a bonus when there are several people tending to a shared mailbox as it can show everyone what has transpired on each email.
I think the workaround that I will suggest is to create a rule; when I send an email from the shared mailbox, a copy is sent to the shared inbox. That way they will get, almost, the equivalent of conversation view in a proper mailbox. Do you think that will work?
- Do you know if this is something that that MS is working on?
It's not in development but it is a popular request, so maybe eventually, years from now.
