Forum Discussion
Show as conversation in shared mailbox
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
Thank you very much for the shared solution.
I tryed it on my organization but I am having some troubles.
I configured the share mail box account on the outlook to "default" and added as well the user e-mail but when I am fowarding e-mails or replying some from the share mail box account it get stuck on outbox and sometimes it goes to the sent items of the user personal account (i sent from the sharemail box) and on the outlook online they do not appear anywhere.
Thank you!
RuiBessa Yes, that is the exact problem. You will know when it's worked when you open Outlook and there are no 'stuck' emails in the Outbox. As I said, it is a faff but you get used to it after a while.
Wrt emails not appearing in the Sent Items of the Shared Mailbox, there's a hack for that here: https://docs.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved