Forum Discussion
Outlook failing to run on on Samsung Galaxy A13
We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy.
We use Intune and several apps are installed by this as part of the deployment, including Outlook. We have found that Outlook will not work - it opens, then two or three seconds later it closes again. The following has been tried:
1) Making sure that the phones are fully patched (Android, 12 build number is SP1A.210812.016.A137FXXS1AVJ1)
3) Trying a different A13
3) Setting up the phone manually (i.e. without Intune) and installing Outlook manually
None of the above made any difference. We have also tested a different recent model, the A03s, also on Android 12 (build number SP1A.210812.016.A035GXXS2BVJ2 - i.e the same version as on the A13). Works fine on that, so appears to be a model-specific issue.
Anyone have any suggestions? We can't think what else to try - it looks very much like some compatibility issue between the A13 and Outlook.
Thanks
115 Replies
- Had some more to-and-fro with Microsoft. It's just hopeless - they keep repeating that it has to be submitted through the in-app support so that it can collect the logs, and every time I point out that the app won't even run they just ignore it and repeat the same thing.
If anyone from Microsoft is reading this can you please try to escalate this to wherever it needs to go as your technical support line is worse than useless. - Same Problem here 😞
2 models - A13 are reporting this issue. No problem on IOS- Microsoft has attempted to fob me off again by telling me to submit a case through the in app support (yes, in the app which won't run...). I have responded pointing this out, and that it is not practical to submit details of a complex issue and the diagnostic steps taken using a phone.
But they end by assuring me that they are "committed to providing excellent customer support"...- p.s. even if I look on a working phone (not an A13), the in app support seems to have disappeared completely from Outlook - just circular references and you end up back where you started!
- We are also having this exact problem. Truly odd problem, when Outlook works on all other Samsung models.
- Has anyone tried it on the A04s? We probably need to look at getting a few of something which works so that we can issue phones to the users currently waiting for them - but that model is similar to the A13 so might have the same issues!
- Same problem here....
- Ok, after some further investigation:
- The version of Outlook on the Galaxy store is 4.2240.1. That works fine on the A13 (until it auto-updates to the latest version, when it stops working)
- The Play store version of Outlook is 4.2243.1 (the latest version – that is the version which doesn’t work.)
So there is clearly a problem with version 4.2243.1 on some phones (certainly the Galaxy A13). We have tried that version on the Galaxy A12 and A03s and it works on those.
- Just to add that if data is turned off on the handset (4G / wifi), Outlook opens and stays open. When data is enabled, it closes after 2 or 3 seconds, which suggests that the issue occurs when Outlook tries to communicate.
- as a workaround install the Lite version of Outlook
https://play.google.com/store/apps/details?id=com.microsoft.outlooklite - Mine makes no odds, wth data on or off the problem remains the same
- Yup, exact same on M13
We've had 2 reports so far with this issue, both A13 handsets supplied by EE UK. Other handsets A12, A20, A21 don't seem to be reporting any issues so far. Dar_Sarf
