Forum Discussion

BalazsB's avatar
BalazsB
Copper Contributor
Aug 01, 2024

Corwen I tried the New Outlook today as well. 

I guess you got this error message when you tried to start Outlook while you were offline: 

On the https://support.microsoft.com/en-us/office/switch-from-working-offline-to-online-2460e4a8-16c7-47fc-b204-b1549275aac9 page there is a notice stating that Outlook must be running before you go offline.

 

At this time, to open or restart new Outlook, you need a connection to the internet. Offline access described in this article is only supported when the app is already running and then goes offline. Opening and restarting the app while offline is planned and will be available in a future update.  

 

It works this way indeed. Is it good enough? I say no...

Corwen's avatar
Corwen
Brass Contributor
Aug 01, 2024
I did! Teresa_Cyrus has a great video on YouTube explaining the limitations, so I was expecting it. But I've also found that I can only sync one account for offline use. - even if I select multiple accounts in the settings menu for offline use.
  • Teresa_Cyrus's avatar
    Teresa_Cyrus
    MVP
    Aug 01, 2024

    Corwen 

     

    Microsoft recently became aware of multiple account Offline issues. They are working on a fix. 

     

    I will update this thread once I learn more.

     

    Teresa

     

    • Corwen's avatar
      Corwen
      Brass Contributor
      Aug 01, 2024
      Thanks Teresa! According to the web, MS have been developing New Outlook for three years. That seems like a very long time to get to where we are now. I wonder how much it has cost. I wouldn't be surprised if it's an eye-watering amount of money.