Forum Discussion
New Outlook doesn't show my name in sent emails, only my email address (IMAP account)
Hello all,
Just that problem. When I send emails through the new outlook the recipient sees my email address where it should be my name in the sender field. This is an IMAP account.
I've searched for similar answers but they were a bit old and I am not sure if this has been updated yet.
I've just switched from the Mail app in Win 11 to the new Outlook as I have been having some problems with emails stuck in the outbox and a lot of repeated drafts in that older app. So far that issue hasn't shown up in the new outlook and everything works fine, except for the thing that my name is not displayed in sent emails.
It is not a problem with recipients who already know me, but for new ones it might look odd.
Many thanks
Hi DiegoPabon
I am an independent advisor answering questions about New Outlook for Windows.
I have multiple accounts in New Outlook. While composing a message, the full email address appears in the "From" line to different email accounts. I suspect many users complained about using the wrong email address.
I tested, and it confirmed when I sent an email to another account, the Recipient name appeared.
Try it to confirm.
If you find this information helpful, please mark it as the best response, which will assist others with the same question.
/Teresa
#traccreations4eHi Teresa_Cyrus,
Thank you, really appreciate your time with this. But for me unfortunately my name still doesn't appear in the From field, only the email address.
This is how the email sent from the IMAP account appears for me on my Yahoo account in a test message I've just sent:
The same happens on other accounts to which I've sent test emails.
Perhaps it might have something to do with the New Outlook version I have installed? (1.2023.1129.100). Windows has already been updated to 11 23H2.
Thank you again for your help
Diego
Thank you for the update. I have the same version as you.
I will investigate some more. Please give me a couple of days.
If you find a solution, please share it in this thread to help others with the same question.
- New Outlook is definitely to blame. I have noticed that when you create an "account" in your email app for Mail and the old Outlook, you append a name in a field that asks who you want the email to be sent by. New Outlook does not have this field. I would guess that there is data attached to the email to say who is the sender that is entered in this field, and thus, new Outlook is sending this information blank.... so the apps on the reader's end is just placing the email in instead. Reminds me of email apps in the '90s. Not entirely surprised Microsoft would miss this.
I'm having this issue too. I also see emails that I sent BEFORE changing to new outlook... from the old mail app, and they are displaying my name correctly. It's definately a fault of new outlook. Old outlook also displays correctly.
see above- I am having the same problem with an IMAP email
I believe I am having a similar issue setting up my mother's 'New Outlook' on her laptop. I followed all the conversion steps exactly as instructed. The laptop and her synced iPhone Mail app, which she predominantly uses, now has mail showing to her recipients as from my father. He was the original main account on their AOL emails which were, successfully synced through the Win 10 Mail app until I performed this conversion to 'New Outlook.' So now recipients of my mother will confusingly see his name (but with my Mom's name adjacent in parentheses).
I will try to re-set her Mail app on her iPhone, but I've got a bad feeling about this.
Same problem here. The only way I can fix it in Outlook (office version) is to add a signature explaining why there's no name on the emails I send. Kind of confounding why Microsoft would force people to use technology that doesn't support basic email functionality like this. It's been a headache switching over, because the "new" email doesn't do what I've always been able to do with the old technology (like saving emails on my computer.)
- Any solution found? I am facing the same issue.
Same issues. Very frustrated that there is not a solution to this.
