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DiegoPabon's avatar
DiegoPabon
Copper Contributor
Nov 30, 2023

New Outlook doesn't show my name in sent emails, only my email address (IMAP account)

Hello all,   Just that problem. When I send emails through the new outlook the recipient sees my email address where it should be my name in the sender field. This is an IMAP account.   I've sear...
outlook for windows
DiegoPabon's avatar
DiegoPabon
Copper Contributor

Hi Teresa_Cyrus,

 

Thank you, really appreciate your time with this. But for me unfortunately my name still doesn't appear in the From field, only the email address.

 

This is how the email sent from the IMAP account appears for me on my Yahoo account in a test message I've just sent:

The same happens on other accounts to which I've sent test emails.

 

Perhaps it might have something to do with the New Outlook version I have installed? (1.2023.1129.100). Windows has already been updated to 11 23H2.

 

Thank you again for your help

 

Diego

Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Dec 05, 2023

DiegoPabon 

 

Thank you for the update. I have the same version as you.

I will investigate some more. Please give me a couple of days.

 

If you find a solution, please share it in this thread to help others with the same question.

 

  • DiegoPabon's avatar
    DiegoPabon
    Copper Contributor
    Dec 05, 2023
    Thank you Teresa, I really appreciate your help with this!
    • danielaopereira's avatar
      danielaopereira
      Copper Contributor
      Dec 06, 2023

      Having the same issue

      • Aiguo_Zhou's avatar
        Aiguo_Zhou
        Copper Contributor
        Dec 06, 2023

        I have the same issue. Wish microsoft can fix this problem as soon as possible.

         

    • AmandaT50's avatar
      AmandaT50
      Copper Contributor
      Sep 15, 2024
      Did you find a solution? It's driving me nuts going back and forth between the old Mail and the new Outlook (which is awful in every way)
      • DiegoPabon's avatar
        DiegoPabon
        Copper Contributor
        Sep 16, 2024

        AmandaT50 

         

        Hi Amanda, I ended up buying a licence for eM Client, as I was so frustrated with this issue as well. It was almost a year ago that I posted my original question here, and it seems this has not been solved yet.

  • Printdevil's avatar
    Printdevil
    Copper Contributor
    Feb 05, 2024
    I too am experiencing this annoying issue. I have just set up a new Microsoft 365 account on my Mac and syncing my IMAP email accounts with Outlook means all the settings in my account are locked in and my accounts are showing my email address instead of my Full Name.

    One solution I have found is to delete the account and set it up again as a non-synced Microsoft Cloud account.

    So when the panel pops up to Continue setting up the account with Microsoft, just click the Sync directly with IMAP link at the bottom of the panel. This setup allows you to enter your name in the Full Name field.

    It's not the perfect solution but hopefully that helps in a small way.

    I guess this means the account is not synced with Microsoft Cloud so maybe someone can explain what I might be missing out on.

    Printdevil
    > Outlook 16.81.2 on MacOS 14.3

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