Forum Discussion
I still don't understand why emails I've labeled as known/safe, get sent to my Junk folder
This is the longest, ongoing issue I have with Outlook. Marking an email from some source that I trust, as safe and something I want to see in my Inbox. I signed up to get emails subscription from CNET. They send me 2 emails, one from an account named "CNET Daily News", the other from "CNET Weekly News". Both are coming from the same email address: newsletters@cnet.online.com. I've marked them as safe senders. I've saved the email address newsletters@cnet.online.com as a contact.
So please, Microsoft Outlook team, explain to me why your software ALWAYS puts any email from them into my Junk folder????????????????????????????????????????
Rod-F When you mark an email as junk in Outlook Web, you will see a pop-up to optionally report the email to Microsoft. The report is supposed to improve the accuracy of the junk mail filter.
6 Replies
- I have been having the exact same problem. There is definitely something wrong with Microsoft's junk email algorithms! No matter what I do in either the Outlook PC app or Outlook.com, Cnet emails are sent to junk. This wasn't always the case for me, but has been a problem for several months now. I contacted Help from within the Outlook app and they have not been able to fix this either.
- still happening,.. nearly a year after my last post. Wish MS would fix this
Rod-F Happens to me too, tbh. When you marked these emails, did you do it on Outlook Web and report them to Microsoft? I think if you did it on Outlook Windows, there is no feedback loop to Microsoft.
Andre Siregar I have marked them as safe in the web version (Outlook.com), rather than the Windows version of Outlook. I haven't reported in the web version of Outlook, to Microsoft. Didn't even know you could.
Rod-F When you mark an email as junk in Outlook Web, you will see a pop-up to optionally report the email to Microsoft. The report is supposed to improve the accuracy of the junk mail filter.
