Forum Discussion
userhtx
Sep 04, 2018Copper Contributor
Connected Accounts, sending a reply or sends as the connected account the email stopped working
Issue. Using Connected Accounts, sending a reply or sends as the connected account the email stopped working several days ago. Inbound email to the connected account arrives without issue Below s...
userhtx
Sep 07, 2018Copper Contributor
FYI .. i just hung up on O365 support session ... they have replicated in their lab ... and
Together on remote session .. deleted and re-added both an office 365 shared mailbox account and google account (non google domain hosted by google but uses same settings) .. same result on both .. it adds ..ie accepts credentials and downloads email but will not send due to failed verification email ..
we used powershell to view permissions on the connected accounts and attempt to force the send of the verification email .. that failed for reasons that baffled the support engineer.
Captured transcipts of all powershell activity and recorded the failed email timestamps
He is going to engage developers to see why the powershell failed.
My feeling is if can get the powershell to allow the verification email to go out then will be back in business
Adrian Long
Sep 07, 2018Copper Contributor
Thanks, Edward. What phone number did you call?
- userhtxSep 07, 2018Copper Contributor
we have a business o365 account. I am admin. I create tickets via our admin portal. They call me.
I can call in and if i do i call 800-636-7914 (concierge line)
- Adrian LongSep 07, 2018Copper ContributorExcellent! Thank you!
- userhtxOct 30, 2018Copper Contributor
The connected account feature is for all practical purposes gone.
The configuration that i have used for years and worked for our users very well is now permanently non functional as it depended on connected accounts. The most important feature connected accounts provided was autoreply to set the From field on a reply when that was to a email associated with a connected account.
Each of the connected accounts was connected to a single purpose O365 shared mailbox. This has send as / on behalf of permissions. The user can manually set the from field but they routinely forget. Is there any feature / config or other setting that can auto set the from field on an reply?