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Abhishek Kumar's avatar
Abhishek Kumar
Brass Contributor
Apr 17, 2019

OneDrive for Business Issue.

One of our users was facing issues while accessing a word or excel files from the OneDrive synced folder from the system, while the user is able to access the files online. Other files like pdf, etc are opening fine from the synced folder. I raised a ticket with MS and was asked to check on other system and yes it worked fine on the other system, so I formatted the system and after that, there were no issues for that particular user.

 

The problem is now the same issue is coming for a different user and I did the same process. It was working fine till now and then again the same issue has started for this user. I would need help in understanding, why this issue is occurring. Formatting the system is not a solution for this I guess. Is it because of some DLL file which goes missing?

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