Forum Discussion

Brass Contributor

Apr 17, 2019

OneDrive for Business Issue.

One of our users was facing issues while accessing a word or excel files from the OneDrive synced folder from the system, while the user is able to access the files online. Other files like pdf, etc ...

files

office 365

OneDrive for Business

Sync

VasilMichev

MVP

Apr 17, 2019

Any particular errors you were getting? Do you have the "Use Office applications to sync Office files that I open" setting toggled? https://support.office.com/en-us/article/use-office-applications-to-sync-office-files-that-i-open-8a409b0c-ebe1-4bfa-a08e-998389a9d823?ui=en-US&rs=en-001&ad=US

And have you tried clearing the office document cache? https://support.office.com/en-us/article/delete-your-office-document-cache-b1d3765e-d71b-4bb8-99ca-acd22c42995d

Abhishek Kumar

Brass Contributor

May 01, 2019

Hello VasilMichev Stephane KLOIS,

Thanks for your replies.

1. Use Office applications to sync Office files that I open" setting toggled - I had default settings, so this was already toggled.

2. I haven't tried to clear the office document cache, instead, I ran Microsoft Support & Recovery Assistant tool and after analyzing the issues it automatically reinstalled Office 365 on the user's system. Since then I haven't found any issues. Hope this is permanently resolved now.

Thanks,

Abhishek Kumar.