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Effects of changing the Organization name
Hello. Our organization name is set up with a comma right now. I believe this drives the local OneDrive directory name (OneDrive - Name, Inc). If we edit the name to display without the comma, what would the effects be? Would the local drive recognize that change has been made? Or will it create a brand new directory? Thank you!
Renaming the OneDrive folder (actual path name) will not work as the client tries to "lock" the path. If the client is turned off, and then renamed - we will error out. You are able to change the friendly name of the entry that shows in file explorer, but note that this would not change the name that is accessible when navigating from command line.
The alternative here is renaming the tenant friendly name so the desired name can appear in all of the clients appropriately. However, we would not be able to smoothly transition for an already set up client. A client would need to a fresh setup, or be unlinked/relinked in order to handle the newly updated tenant name. Let me know if that helps!
Chris L.
40 Replies
- StephenRice or anyone ... has anyone had any joy with this?
We changed the organisation name from "long organisation name" to "organisation".
Microsoft told us it could take up to 48 hours to promulgate but it did not.
Still when we sync OneDrive, even on a new user, it shows the old, long name.
I need to shorten pats to do the following:
From C:\Users\user\long organisation name\Team Name - Documents\General\Channel Name
to C:\ABC\organisation\Team Name - Channel Name
Team Name - Channel Name will be easy by syncing each Channel, but it is all the rest that is causing grief right now.- For us, the propagation required about 3 days before it was recognized by Outlook clients. It most certainly is not immediate.
- This is probably what's going on with the majority of cases I've seen around, but seems like nobody understands it. I changed organization's name a couple days ago and since then I was misled by numerous "try this" and "try that" and wasted many hours changing registers, deleting folders and messing with credentials. This morning I simply tried to sync the tenant in a PC that haven't ever had any contact with it before and it still keeps the old name. So I'l try again in the next couple days and I'm pretty sure it will be the new one. The real problem is I scavenged the internet for the official information about propagation time and Microsoft does not specify it anywhere.
- Resurfacing this issue... We had the same problem: org name as originally entered was long and had a comma. Problems ensued, so we were prepared to resync as needed. However, following the org name change, attempted to unlink and relink (on Windows 10), ODFB still insists on a path with the old name. So, uninstalled OneDrive, removed the related registry entry, reinstalled OneDrive; still shows old org name in path. Tried reinstall a few times, adding reboots in the mix. Nothing worked. I am stymied how to change path name.
-Kelvin- Have you found the solution?
- kelvandy and Lpkkicpa, I can confirm that I to, tried every registry edit (service shutdown), explorer kill trick there is (and invented some new ones), including having to edit security zone keys and values (twice the headache). That could work for ONE boot instance, and only within Explorer. (Within a cmd.exe prompt, it did NOT really rename the file.) And on the next reboot, the "hot" security key is disliked by OneDrive's server services, and new connectors registry keys are generated, and the OLD-NAME comes back. Also, from fighting this, I can say I have an unwanted understanding of how the product functions- and fixing this is hard. Because clients can be "off" when the change is made, and MS would have to create a "name" sync mechanism to change the name, before then running its standard sync stuff, which in 5 years they have not done. But I can also attest that even UNSNYCING and UNLINKING all clients does not fix the problem. It appears you must actually delete the online account, and then recreate it. (which means all file sharing and associations have to be recreated, with new PIN authentication, the works.) I did not do that, but I did everything short of it. (If account deletion does not work, then nothing works.) Account deletion is in my opinion not a real solution. (If you had more than a few "OLD" users (like 2 of them), its unworkable. If you have a real organization change, and the name really NEEDS to change, Microsoft does not appear to be providing a solution of any kind. In 5 years. (This is a 2017 issue, and its 2022 now guys.) Where is the BEEF? Fire the product manager. Fire him or her, and get someone that understands priorities to run that program. Maybe take them out back first, before you fire them.
Anyone know of other effects of changing the Organization name than OneDrive? Where else does that name show up?
Honestly, the name of the OneDrive folder on a users local harddrive should not be dependent on that setting! If anything it should use whatever is in front of .sharepoint.com - but it should really just be a setting at admin.onedrive.com
At work, our Organization Name is relatively long and given that there is a limitation to the number of characters allowed on the C:-drive, we should be able to keep the name as short as possible.
Allan With Sørensen - we changed our Org name back in November due to concern over the Windows filepath limitations.
The only thing we noticed is that existing OD4B synch clients kept the old longer name, while only new OD4B synch setups , or recreated synch connections were updated with the new shorter name.
Tim
Finally, I got everything working for me. :-)
Here is what I did after changing the Organization name and doing some researching for 2 days. I don't how would be the approach on PC because I work on a Macbook.
1 - Make sure that OneDrive is not opened.
2 - Open KeyChain Access and delete every single key file that contains the word 'OneDrive'. PS: You can search for those files in the search bar on the top right side.
3 - Open up Finder > Right Click in OneDrive > ShowPackages > Resources and search for a file called ResetOneDriveApp.Command and Execute that file.
4 - After doing that You should be able to set up OneDrive again with the new organization name.
Cheers!
Hey Laura, Do you have any update on this? I came across to the same situation. The directory name was changed in the app but nothing happened in the desktop version.
Thanks!
Hi Rafael. Honestly, no. After the responses, I was too chicken to try it. I didn't want the wrath of 750 employees on me ;)
I see. I have tried to do a bunch of things but nothing worked. Not sure if the application has any cache stored from the old folder connection.
Deleted - did you need to re-synch SharePoint and OneDrive in order to get the new name to appear correctly, or did renaming the Company name in Org profile actually break synching for you?
This actually a good question, IMHO if you change the display name, the ODFB location name is not going to change...adding StephenRice
- StephenRice
Microsoft
I am not sure either. Let me forward this thread to a sync expert and let them respond. Thanks!
Stephen Rice
OneDrive Program Manager II
Renaming the OneDrive folder (actual path name) will not work as the client tries to "lock" the path. If the client is turned off, and then renamed - we will error out. You are able to change the friendly name of the entry that shows in file explorer, but note that this would not change the name that is accessible when navigating from command line.
The alternative here is renaming the tenant friendly name so the desired name can appear in all of the clients appropriately. However, we would not be able to smoothly transition for an already set up client. A client would need to a fresh setup, or be unlinked/relinked in order to handle the newly updated tenant name. Let me know if that helps!
Chris L.
