Forum Discussion
"Your organisation has not configured this address for teams"
In certain cases, an external user that wants to join a Teams video conference, he is asked to login or create an account. Not very user friendly, since they only want to join the conference like "now" and do not have the time to deal with account setup.
Yet, when trying anyway to setup an account at that time, i.e. with a valid and working email address, not on Office 365, like pete.miller@somedomain.com (just an example), they are told that the "organisation has not configured their address" (or similar wording).
Note that those users do not have an Office 365 account, nor are they having an Azure AD account, nor have they been added as guest in any Team, nor are they anywhere registered (to their knowledge) in the Microsoft environment.
It seems strange that the prompt would give back this response. If using any kind of other email address at that point, registration would work.
Can it be that the domain in question (somedomain.com in my example) is somehow "known" to Office 365? Perhaps the domain was not setup completely (i.e. by not redirecting the MX record to the Office 365 tenant)? And of course, in this incomplete setup, the user "pete.miller" would not be existent...
I asked the owner of "somedomain.com" if they have any relation to Microsoft, Azure, Office 365 or such, but they deny ever having done anything with Office 365.
One support person even suggested that the user just need to create an MSN account with the address pete.miller@somedomain.com.
(I said "thank you very much, but that is what your first level support engineer has been testing with his own @somedomain.com email address and he has confirmed it was not working"....).
Where do I go from here? Any suggestions?
I am responsible for a customer/tenant who wants to invite plenty of external users from somedomain.com to his video conferences, but some of them are requested to create an account and they cannot do exactly that..
Thanks for any hint.
Dan
2 Replies
- The general rule is the following:
(1) If you are inviting external people to a Teams Meeting, they should normally access the meeting not matter the account they have.
(2) If you have added a user as Guest in your Teams and his/her e-mail is not an Office 365 / MSA account, then he/She will have to create a MS account. Note that this is going to change in the future, so it's not going to be required to create that MS accountHello jcgonzalezmartin,
Thanks for clarification. This is about what I thought, but I was not able to verify in any documentation.
The problem is have actually twofold. See also the other article Redirects to supported browser requires login . As long as the invitees use a default browser that is supported, they can join without account. If they are not using a supported browser, they are redirected to Edge and are prompted to login. Hence my other question in the other thread.
Here in this thread, I would like to understand what happens related to your point (2).
The external users invited to the video conferences are definitively not registered as guest, and also should not be added as guests anyway.
I guess it's an account issue with MSN/Office 365?
Fact is that in the process of being redirected to the login/signup page while only wanting to join the conference, the user is told that "Your organisation has not configured this address for teams".
Based on your input, I tested the signup process outside the context of a meeting invite. I went to https://signup.live.com/ and signing up worked fine.
Probably I have to ask the potential invitees to first create an MSN account, but only if they are not using a supported browser by default.
This seems strange to me. And considering that most invitees are doctors, it might become complicated. Most doctors I have to deal with, have their focus and talent in other areas...
Dan
