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Why Teams is slowing down my Mac?
It's been a while since I've been having issues with my MacBook Pro 16" performance while using teams for example in a call or in a live event, and I can't even think of having the app open while editing a video or editing some graphics in Illustrator or Photoshop...
Microsoft Teams "Helper" is using over 1 GB of RAM while just open + 200 mb the app itself, while in a call gets crazy...
Has anyone having this issue??
My Mac's system overview is:
- MacPro 16" 2019
- 2.6 GHz 6-Core i7
- 16 gb RAM
- AMD Radeon Pro 5300 4GB
- Intel UHD 630
- 520 SSD
Help please!!!
2 of my colleagues mine experienced warped MAC batteries (and cases) as a result of their machines overheating - caused by Teams. Indication is fan staying on for a long time (all day?) which cant be healthy. Im told the solution they found (probably through online search) was to change the setting in Teams to disable GPU hardware acceleration. Worked for me! KHartman
33 Replies
I suffered this problem in 2020 and at some stage it went away, perhaps due to a software upgrade. Then recently in 2022 when I upgraded to Ventura it all came back again. The common issue for me is the use of an external screen when on a Teams call, with the worst performance experienced with more people participating in the Teams call.
I have found a potential solution: to use Teams as an app within Microsoft Edge for Mac.
- First download and install Edge
- Run Teams as a web app within Edge, log in to Teams
- Press the three dots at the top right corner of the Edge window, select Apps and then choose "Install page as app" or similar prompt
This creates a free-standing Teams app on your Mac. Each time you run it, it will also run Edge. You can safely ignore Edge, and just use the free-standing Teams app. This may seem a bloated sledgehammer to crack a nut, but I have not been able to sort out Teams any other way. So far this has worked for me - it seems to have all the Teams features and so far hasn't killed the processor or performance when using multiple screens.
AlastairLord I spoke too soon on this fix. The Edge-based Teams app has its own share of problems.
The only sure-fire solution I have at the moment is to disconnect my external monitor and run the native MacOS Teams app. It shakes a bit but is just about good enough for calls. So frustrating.
AlastairLordI found a physical solution which is not elegant but works most of the time. I've bought a laptop stand with two big fans built-in. So the Mac is not overheating too much since the external fans cool the MacBook's enclosure - which leads to less work for the Mac's internal fans. And in the end the macOS kernel process is not triggered to "create" too much IDLE / cpu time consumption (which slows or freeze macOS).
So with the laptop stand's fans turned on I can use Teams (or whatever other video-call software) and an external monitor connected via a USB-C->DisplayPort cable.
Works in 85% of the cases.
So, I have suffered from the same, and found a solution, that comes with a price tag, since I had to buy a EGPU, but I also don't have a discrete GPU in my MAC.
To make a long story short, you need to
* leave GPU acceleration turned on
* disable logging and effects
* turn on GPU preference on the teams application - or any application running on your external monitor really (manually via ctrl+shift i in finder, or using https://github.com/mayankk2308/set-egpu)
* now for the fun part: I absolutely have to start my mac (from sleep or cold, doesn't matter) without power (and monitor, not sure about that part) plugged in.
This way Teams works nicely not only on the In-Built display, but also on my 39" + 27" Eizos on top - obviously after I plug them in together with power later.
Hope this helps. And if Microsoft is reading this, I am happy to give you some help on this issue, which now I can reproduce and seriously killed my patience before.I am having the same problem for over 6 months. I am having to make meeting on the phone while I use the computer. It is impressive! It gets so slow I can't do any other activity.
I am using a MacBook Air 2020 8GB RAM, Intel i5 1.1, OS Monterey.
This problem is around over one year.- PAREIL !
Je travaille avec mon MacBook Pro (Retina, 15 pouces, mi-2015)
OS Mojave
16 Go 1600 MHz DDR3
2,5 GHz Intel Core i7
Teams est infernal. Il mange toutes les capacités du Mac et impossible de lancer une autre application comme par exemple Chrome, PDF, Keynote, PowerPoint pour le partager ! Un comble puisque c'est l'intérêt de l'outil.
Je me suis abonné mais c'est une cata. Bilan obligé d'utiliser un patit PC pour cela c'est idiot. Je bascule sur Google Meet ou Zoom et là vraiment aucun soucis sur Mac. CharlieArellano Are you using a Bluetooth headset of some sort?
I use a Plantronics Headset for my RingCentral softphone. When I use the Plantronics dongle and run the Plantronics hub teams CPU usage spikes, restarts, lags, etc. When I unplug the dongle from my computer, teams runs perfectly.
I have a Sennheiser USB connected headset. After disconnecting, Teams connects and disconnects from meetings instantly. Thanks for the tip!
Hmmmm, that's crazy, tho, I usually use my AirPods and my Magic Mouse, I haven't found any changes when disconnecting the Bluetooth devices, but it totally has changes when my USB Hub is connected in the right ports of the MBP.
I've disabled GPU acceleration like ChrisAnders1969 said in a previous message and I totally has changed the performance of the MBP!!!!!! Thanks for that, Chris 😎
CharlieArellano Hey guys please sign this petition and maybe we can have some hope for an optimised version of Teams for MacOs. Sign petition macOS Optimisation for MS Teams
I have the same issue. My mac is newer and it flies. I use graphics programs all day long with no problem. However, on a Teams call I can't do anything. I've disabled incoming and outgoing video and it makes very minimal difference. I've used tools to clean everything up for optimal performance and it's still not good. This makes it nearly impossible for me to present to my team on teams. Any suggestions on how to fix this are greatly appreciated.
2 of my colleagues mine experienced warped MAC batteries (and cases) as a result of their machines overheating - caused by Teams. Indication is fan staying on for a long time (all day?) which cant be healthy. Im told the solution they found (probably through online search) was to change the setting in Teams to disable GPU hardware acceleration. Worked for me! KHartman
I have a 2016 MacBook Air. May I ask if these issues are only limited to MBP? I was considering a new MBP15
my problem is PowerPoint files shared on Teams for other remote collaborators. Edits display perfectly in my iPad but on my Mac it’s like I changed nothing.
Last presentation I uploaded 10 hours ago but seems nothing is refreshing.I pay for my Microsoft office licence that I’m obliged to have for work.
Problems only appear on my Mac but too fiddly to edit PowerPoint via iPad
thanks for any help
I am having this same issue with my 2020 MacBook Pro. However, it ONLY happens when connected to an external monitor. So weird....
ggfox I have the same issue, when an external monitor, via HDMI or DisplayPort, makes my mac stuck and too hot.
When a monitor is disconnected, still very slow but does not complete freeze.
Any tip what is happening?
ggfox Thanks for sharing your experience, and it's exactly the same thing, actually, when I use the MB Pro without any accessories, works 110%, let me tell you that I have also tried something different, and this is moving the charging port from the left to the right and the dock also (keeping another HDMI connected to the left), and it has drastically changed performance, I'm now able to edit on Final Cut and take a Teams call, without disconnecting the external monitors, check this out and let us know if it works at least a bit for you 😎
Hope it helps!
For what it's worth, Teams (especially video calls) destroys performance on my newer MacBook Pro but seems to work fine on my older MacBook Pro. Could this possibly be about an extra .3 GHz in processor speed?! (other newer mac specs exceed older mac specs)
NEWER MAC (2018) - Horrible w/ Teams OLDER MAC (2015) - Works fine w/ Teams Model Name: MacBook Pro Model Name: MacBook Pro Model Identifier: MacBookPro15,1 Model Identifier: MacBookPro11,4 Processor Name: 6-Core Intel Core i7 Processor Name: Quad-Core Intel Core i7 Processor Speed: 2.2 GHz Processor Speed: 2.5 GHz Number of Processors: 1 Number of Processors: 1 Total Number of Cores: 6 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L2 Cache (per Core): 256 KB L3 Cache: 9 MB L3 Cache: 6 MB Hyper-Threading Technology: Enabled Hyper-Threading Technology: Enabled Memory: 16 GB Memory: 16 GB Boot ROM Version: 1037.120.87.0.0 Boot ROM Version: 198.0.0.0.0 Not listed in system report SMC Version (system): 2.29f24 Wow, this is crazy, mine is 2.6 ghz i7 6 cores and it's the worst ever 😫
For better performance, I'm using teams on my iPhone or iPad to ensure the Mac keeps working for whole day long, this is just a harsh we might need to live with.
This is my mac:
MacBook Pro (Retina, 15-inch, Mid 2015)
It has dedicated graphics card (AMD Radeon R9 M370X), but, when I use it, the performance was horrible and the power consumption and temperature increases a lot!
Then, I decide to disable the gpu acceleration and gets a better performance, but still not the best!.
Same problem here!! on my MBP "15 mid 2015...
Hot temperature and high cpu utilization.
Sometimes Teams freezes.
GPU acceleration disabled, but still working slow.
I am having the same problem and it is very exasperating...
I have tried everything: I've cleaned my computer, delete all cache files, uncheck the box that said "Use graphic acceleration when available", disable the read confirmations, reset the SMC of the Mac, everything!
I run the Activity Monitor when having a conference call, and it gets mad. I cannot use any other application, even Teams can't work fluently... even more, my computer keeps working suuuuper slow after quitting Teams.
Although I have an "old" Mac (MacBook Pro 15" 2016, 2,8 GHz Intel Core i7, 16 GB 1600 MHz DDR3), I have been working in 3D Modelling and Rendering applications, like Rhinoceros, Cinema4D or Photoshop, After Effects, etc... And never I had these problems... Please Help anyone!
I am also a MacBook Pro user and have serious speed issues that seem to be aggravated by Teams. I'm required to have Teams and MSWord up at all times on my Mac. I am a heavy video, graphics and photoshop app user, Microsoft please help, it would be nice if MS and Apple played nicer together. t-canellas_27
