Forum Discussion
We have very basic call queue requirements but Teams is really giving us headaches
We are a small business with 10 users and use Teams Phone with Operator Connect. It works great and we love it, but when it comes to call queues we are really struggling. There's a few issues th...
1. Your configuration sounds correct, Attendant routing should simultaneously ring all members of the queue and disabling presence based would ignore user state. If you leave a call to ring is it just that it's taking longer to ring on some people's laptops? Sounds to me that there is something different about other people.
2, 3 and 4. These are all known limitations, and are well known by Microsoft, but I don't think anything has been announced yet. The feedback portal would be the place to describe your requirement somewhere that the product team monitor.