Forum Discussion
Warm Greeting followed by Auto Attendant
I have a client that would like the phone to ring to a user 3 times, then go to an auto attendant. Does anyone have any experience in doing this with Teams Voice?
I have not been able to solve this issue.
Thanks in advance for any and all help you can give.
Hi,
For each user set it so unanswered calls go to that Auto Attendant after 10 seconds. Since this is a user setting, users will be able to change this to something else like voicemail later.
7 Replies
Hi,
For each user set it so unanswered calls go to that Auto Attendant after 10 seconds. Since this is a user setting, users will be able to change this to something else like voicemail later.
LinusCansby - Hi Linus
Thank you for the response. I saw that feature, but a user then could change the inbound number and the AA quite working. Also, if I did set up the AA to answer in place of the user, then the user would never receive a voicemail because it would always forward to the AA. So, are you thinking I need an additional license to set up a "fake" user, which would ring three times, then forward to the AA, which would play a greeting and then give two menu options for the two "real" users, so that they both could get voicemail if they did not answer.
cshowalter So you want the incoming call to ring three times, then get some welcome message and then it should continue ringing to the user?
If that is the case your suggestion would work or if you use a call Call Queue instead of an AA. Why do you want to do this? Sounds complicated.
