Forum Discussion
Using Microsoft Teams to channel support requests
Hi! We are a small team consisting of 6 employees and are active in software development. In addition to our development tasks, we are also responsible for supporting employees from other teams (...
Hi John,
We, Instant Tech, have created a few applications that provide\enable inbound support requests, from the MS Teams UI, directly into your service desk. We have a new SaaS offering that sounds like it might be helpful. Our app, Instant Chime V5, provides the inbound channel, can route the requests to your service desk agents, tracks everything, and includes FAQs and some AI integration (ChatGPT) for self service.
You can take a look here: https://www.chimev5.com/
Our previous version https://www.addchime.com/ required a bunch of complicated configuration and stand up - our new version would allow you to onboard very quickly.
Happy to have you take a look.
https://www.chimev5.com/chatgpt-ai-servicedesk-with-microsoft-teams
Peyton
We, Instant Tech, have created a few applications that provide\enable inbound support requests, from the MS Teams UI, directly into your service desk. We have a new SaaS offering that sounds like it might be helpful. Our app, Instant Chime V5, provides the inbound channel, can route the requests to your service desk agents, tracks everything, and includes FAQs and some AI integration (ChatGPT) for self service.
You can take a look here: https://www.chimev5.com/
Our previous version https://www.addchime.com/ required a bunch of complicated configuration and stand up - our new version would allow you to onboard very quickly.
Happy to have you take a look.
https://www.chimev5.com/chatgpt-ai-servicedesk-with-microsoft-teams
Peyton