Forum Discussion
Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device.
The 'Audio Devices' profile within settings is set to 'Custom Setup' and no other option is available in the drop down (screenshot attached).
When try to continue using the custom setup, no devices are available as the drop-downs are unclickable (screenshot attached).
Other useful info:
- OS: Windows 10 - latest
- Microsoft Teams Version: 1.2.00.24753 (64 bit). It was last updated on 22/09/2019.
- I have uninstalled and re-installed teams.
- Audio devices work fine in all other applications
- No other application is using the devices when Teams is being tested.
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
- Uninstalling Chroma Cam worked for me. You will need to go into task manager, disable the Chroma Cam exe file and restart you computer. Otherwise, it will not allow you to uninstall.
This was my issue too! Thanks so much! Oddly enough, ChromaCam (I got it free with my USB camera) was working absolutely fine until the latest Windows Update. I had no issues for about the last 9 months... Very odd. I'm very appreciative of your sharing this idea/theory as I had tried everything else in the thread. gharika
What worked for me (from an idea further down the page)
1. Quit Teams
2. Go to C:\users\<yourname>\AppData\Local\Microsoft
3. Just delete the whole Teams folder along with TeamsMeetingAddin and TeamsPresenceAddin. If you can't delete it then you may still have Teams running so try quitting it again rather than just closing it - look in the taskbar for the icon
4. Download Teams from https://www.microsoft.com/en/microsoft-365/microsoft-teams/download-app#desktopAppDownloadregion (or just Google Microsoft Teams download)
5. Reinstall
When I reinstalled everything was still there but now I could see my audio devices again. Just uninstalling didn't do it as AppData was still left there I guess
- This worked very well. Thanks.
RichardPepp - Still no luck 😕
Interesting side point, I've now done a full wipe off all drives and a completely fresh install of windows, issue still presists. So im guessing its hardware realted?!!? Yet every other application can detect input and output devices. Super weird one.... :sI posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
Thanks Richard. Your solution worked for me.
Important point: This happened after the device was working fine for months. With no apparent action that triggered the error. I even went back to a restoration point and the error persisted.
However for me this is software related because full profile deletion and reinstall solves it.
JorgeRamirez - Full uninstall and reinstall did not fix the issue. Even a full new install on windows did not fix the issue. It has been determined that in this case the issue is hardware related, specifically an incompatibility between Team and the Elgato 4k60 Capture card.
When removed, the software functions without issue. When installed, the software will not detect input devices or allow the user to select any input. The Teams client is also prone to crashes.
The culprit for me was definitely chromacam.me - it is totally incompatible with Teams. I tried everything else and the only thing that worked was to uninstall chromacam and to delete all remnants of it from my system - Teams then resumed working perfectly!!
As a few others have mentioned, ChromaCam was the culprit for me. If you use Teams, do not install ChromaCam, it'll lock up mic and camera settings in Teams. After uninstalling ChromaCam, Teams started worked again.
- It was Chromacam for me too.
Clicking the Reset Chromacam button in the app resolved the issue.
Chromacam is still installed and working.
What worked for me on Windows 10 was to go to the Sound Mixer Options (which seems to also be called (App Volume device preferences). This lists apps with the volume, Output and Input Devices. Toggling the Output device from default to the specific option for my headset got this working again in the Teams app.
- Hi, I got the same issue. Tried everything reinstallation delete local settings, ...
At the end following solved the issue:
1 right-click start menu
2 select device manager
3 click Sound
4 delete all sound devices
5 Click Bluetooth
6 Delete all audio devices
7 click scan for new hardware devices icon at the toolbar
8 Restart PC
Restart Teams and check the audio device in teams it should be solved
- Hi there, If you restart your computer and leave only Microsoft teams on it will work.
Hi Eliott I had this issue today where all device setting was greyed out for a user (user A),
What I did to solve the issue was logged on as another user (user B) on the same device tested teams it allowed me to select my device settings,
So I copied user B Teams folder c:/user/userb/appdata/Microsoft/teams to c:user/usera/appdata/Microsoft/team and reopen teams and I able to select the devices
I also tried everything. Reinstalling Teams, deleting the folders, reinstalling drivers etc. etc.
The answer of Dannybear83 worked for me:
"
(user A),
What I did to solve the issue was logged on as another user (user B) on the same device tested teams it allowed me to select my device settings,
So I copied user B Teams folder c:/user/userb/appdata/Microsoft/teams to c:user/usera/appdata/Microsoft/team and reopen teams and I able to select the devices"
But in my case it didnt work, when I copied the folders from a administrator account. It must be another standard user account.
EliottI tried this but was still unable to figure it out.
...until i realized that devices are often "locked"
In Win10 open sound settings.
Go to Manage Sound devices.
Check the "output" and "input" lists of devices, and make sure you have nothing blocking or weird devices there.
For me under "input" i had "Elgato Game capture" , I clicked that and selected DISABLE, as well as disabling my Elgato Sound Capture application that was running.
Also went into the device properties and REMOVED the abilitiy for software to take exclusive control of the Headset/mic i was using.
After fiddling back and forth suddently i got the drop-down boxes.
Removing TEAMS from the machine did nothing.
So most likely if you cannot see ANY devices in the TEAMS list of devices...it means:
- Something has taken exclusive control of your device (disable setting)
- Something is locking your sound devices from being used by other apps (check setting)
- Make sure no other possible apps that uses sound input and output are running like games, capture, sound recorders, speech recognition etc. Make sure Teams is the only app running that is going to use the device.
- Most likely teams may show devices again. Try a few reboots too. With shutdown.
Toffys Service
Norway
- Uninstall Chroma Cam or any similar applications
FWIW my problem was with VMWare Horizon taking exclusive control of my devices. The only resolution was to uninstall the VMWare Horizon agent from my PC. After that Teams was one again able to connect to my camera, mic, and speakers.
- This is also the case for me. Thanks for sharing.
- Click start in windows and search for microphone. Should be something along mic access or something. Make sure this is turned on so apps can access your mic. I’m not at PC or I would get settings but sometimes this not being enabled will not allow device access to the mic drivers.
ChrisWebbTech - Checked that location - It is set to allow access.
- Make sure you scroll down that page, at the bottom is an actual section for allow desktop apps access. Make sure it's own and Teams is allowed.
