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Unable to hear the caller
We are currently experiencing significant difficulties with our phone system, as we are unable to hear the person on the other end of the line when a call comes in for approximately 50% of the calls....
Hi All,
After being unable to fix the problem, we decided to transition to Microsoft Teams - Operator Connect Service. This move has addressed all our concerns and our phone system is now functioning correctly.
@Steven Collier SimonLangleyYork I would like to extend my gratitude to everyone who provided assistance and support during this challenging period. Your help has been greatly appreciated.
Best regards,
We also have two customers reporting the same issue that either they cannot hear us, or we cannot hear them. If they cancel the call and then ring back straight away then the call and quality of the call is fine.
It sounds like we are using the same setup with Microsoft Teams, and Direct Routing through Gamma.
We have registered this fault with Microsoft and Gamma, who both at the moment aren't providing any level of support.
Another company that we do not have any business connections with have also reported the same problem too.
The problem for us started when we returned from the Easter break, everything was working fine up until this point.
SimonLangleyYork Who is managing the SBC, Gamma? This would sound like an issue with the configuration there and since it would seem like multiple Gamma customers at the same time I would suggest they are the one's to pressure for a fix.