Forum Discussion
Unable to hear the caller
Hi All,
After being unable to fix the problem, we decided to transition to Microsoft Teams - Operator Connect Service. This move has addressed all our concerns and our phone system is now functioning correctly.
@Steven Collier SimonLangleyYork I would like to extend my gratitude to everyone who provided assistance and support during this challenging period. Your help has been greatly appreciated.
Best regards,
We also have two customers reporting the same issue that either they cannot hear us, or we cannot hear them. If they cancel the call and then ring back straight away then the call and quality of the call is fine.
It sounds like we are using the same setup with Microsoft Teams, and Direct Routing through Gamma.
We have registered this fault with Microsoft and Gamma, who both at the moment aren't providing any level of support.
Another company that we do not have any business connections with have also reported the same problem too.
The problem for us started when we returned from the Easter break, everything was working fine up until this point.
- SimonLangleyYork Interestingly, our issue also began after returning from the Easter break. We are using Gamma as our SBC provider.
I have been in contact with Gamma, and they claim they cannot do anything to resolve the issue. Additionally, we have not received a response from Microsoft, which is causing our customers to become increasingly unhappy.hadimarashy Gamma are a partner of Microsoft and will be able to raise calls to them directly, it very much sounds like the issue is between them and Microsoft. There is so little you can do to diagnose the issue, it needs the SBC operator to be talking to Microsoft.
Hi Steven,
StevenC365 Unfortunately, our attempts to resolve the phone system issue have not been successful. Gamma is unwilling to provide assistance, and Microsoft has been slow in responding. The only feedback we have received from Microsoft is the following:
2206 2023-04-17T09:41:19.557 Error CallingBotService waitForCallRegion failed with error: Timed out waiting for call.region after 10000ms
4452 2023-04-17T09:41:09.547 Error CallAudienceBotMixinImplementation Data channel disabled/not started/pluginless
2628 2023-04-17T09:41:10.792 Warn CallingEventsPublisher Active content sharing start failed subscription present, skipping subsequent initialization
3824 2023-04-17T09:41:10.215 Warn MeetingInfoExchangeProvider errorReason=Conversation [object Object] is not private or channel., meetingType=undefined
4452 2023-04-17T09:41:09.547 Error CallAudienceBotMixinImplementation Data channel disabled/not started/pluginless
I am uncertain of the meaning of the above. In the meantime, our business continues to suffer due to the unresolved issue.
Any guidance or support would be greatly appreciated.
Many thanks
SimonLangleyYork Who is managing the SBC, Gamma? This would sound like an issue with the configuration there and since it would seem like multiple Gamma customers at the same time I would suggest they are the one's to pressure for a fix.
