Forum Discussion
Two accounts, same email, can only access one
I'm having a weird issue in Teams.
An organisation I contract for made me a guest account on their Teams channel using my email address.
Then, my employer made an actual 365 account for me and set me up on their Teams channel using the same email address.
I then lost access to the first channel however users could still send me messages which wouldn't make it to my actual 365 account. I also couldn't receive any invitations to re-join the channel as I was technically still a guest. Somehow, I managed to fix this on my desktop and can now see both channels however when I log in to any other device, I can't see the channel that I'm a guest of.
So my theory is, somehow I have both a guest Teams account and an actual Teams account registered under the same email address, same password. I can't login to the guest account except that I was somehow able to make it appear at the same time as my actual 365 account on my desktop.
I need to merge these accounts somehow. Any assistance would be appreciated.
Cheers,
Rob
robeggleston I seem to have the same Issue, only that in my case my office 365 account came first and the customer added me to their teams space afterwards with the same mail adress.
Now whenever I sign into teams (even on a new computer) I am redirected to the customers login and I am signed in as a guest on the customers behalf. I am unable to access my own teams account from my company 😞 Did you ever get a solution to your problem?
- When you're automatically signed in surely you have the option to manually sign out from Teams? (top right corner). That should open up the prompt again. I assume this is happening on your desktop Teams and not using Teams on the web too. You should open up a InPrivate / Incognito window and go to https://teams.microsoft.com and verify the behavior. You can always (almost) leave another org. if you're a guest user there https://docs.microsoft.com/en-us/azure/active-directory/user-help/my-account-portal-organizations-page#view-your-organizations
To reset all autostart settings run this https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostartChristianJBergstrom of course I can sign out, but that does not help anything.
Even sigining in on a completely new browser profile I get redirected to the single-sign-on-page of the customer immediately, because my mail adress is linked to that customer on microsoft site. So as soon as I login (does not matter what client I use) I always get moved to the customer. No chance of accessing the teams spaces of my own company.
To me it seems that on Microsoft site your email adress can only be assigned to one teams space - and the last one wins.
Any help? This is still an issue. I need to resolve this duplicate account issue ASAP as I can no longer access my works Teams channels.
So let's make it clear...
A Customer added you as a guest account in Teams on your own organization email.
You logged in with your account and you were able to see the customer's Teams environment/Channels/Files and you were able to chat with the customer.
Later, your organization bought subscriptions in Office365 and enabled you with Teams. You logged in, but now you do not have access to the customer's environment correct?
And, the customer is able to chat with you but you are not receiving the messages. Do you receive messages about missed conversations in your inbox (outlook)?
But you are able to log in to Teams for your own organization and are able to chat with your colleagues?
Let me know. Maybe we can connect via teams 🙂
Kind regards and stay healthy,
Mitchell Bakker
I have almost exactly the same issue here. There was a guest account in a customer's domain created around 4-5 years for sharepoint access - way before my own organization start using MS team. That was for another project that had been completed quite some time.
Now recently i started to have another project need close coordination and access to some of my customer documents. I can see email to me saying i was invited to a "channel" of my customer but i could NOT access them using my "real" MS team account create by my organization (that would be my preferred account and not guest account). Please may i ask how i could resolve this? Many Thx.William
- ThereseSolimeno
Microsoft
Hello robeggleston Your issues sounds similar to another post in this community:
https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-double-account/m-p/1141490
If this doesn't resolve your issue, please let us know. Thanks for being a member of the Teams community.
ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.
When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.
When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.
Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.
See attached screenshots.
Anyone have a solution for this?
I basically need to be able to merge by guest Teams account and my Office 365 account which are both under the same email address. I have no way of logging into my guest Teams account as it automatically opens my Office 365 account.
