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robeggleston
Brass Contributor
Jun 02, 2020

Two accounts, same email, can only access one

I'm having a weird issue in Teams.   An organisation I contract for made me a guest account on their Teams channel using my email address.   Then, my employer made an actual 365 account for me an...
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robeggleston's avatar
robeggleston
Brass Contributor
Jun 03, 2020

ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.

 

When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.

 

When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.

 

Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.

 

See attached screenshots.

    

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robeggleston
Brass Contributor
Jun 24, 2020

Anyone have a solution for this?

I basically need to be able to merge by guest Teams account and my Office 365 account which are both under the same email address. I have no way of logging into my guest Teams account as it automatically opens my Office 365 account.

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