Forum Discussion

Brass Contributor

Jun 02, 2020

Two accounts, same email, can only access one

I'm having a weird issue in Teams. An organisation I contract for made me a guest account on their Teams channel using my email address. Then, my employer made an actual 365 account for me an...

Copper Contributor

Jun 21, 2021

robeggleston I seem to have the same Issue, only that in my case my office 365 account came first and the customer added me to their teams space afterwards with the same mail adress.

Now whenever I sign into teams (even on a new computer) I am redirected to the customers login and I am signed in as a guest on the customers behalf. I am unable to access my own teams account from my company 😞 Did you ever get a solution to your problem?

ChristianJBergstrom

MVP

Jun 21, 2021

When you're automatically signed in surely you have the option to manually sign out from Teams? (top right corner). That should open up the prompt again. I assume this is happening on your desktop Teams and not using Teams on the web too. You should open up a InPrivate / Incognito window and go to https://teams.microsoft.com and verify the behavior. You can always (almost) leave another org. if you're a guest user there https://docs.microsoft.com/en-us/azure/active-directory/user-help/my-account-portal-organizations-page#view-your-organizations

To reset all autostart settings run this https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart

ebertbd
Copper Contributor
Jun 22, 2021
ChristianJBergstrom of course I can sign out, but that does not help anything.
Even sigining in on a completely new browser profile I get redirected to the single-sign-on-page of the customer immediately, because my mail adress is linked to that customer on microsoft site. So as soon as I login (does not matter what client I use) I always get moved to the customer. No chance of accessing the teams spaces of my own company.
To me it seems that on Microsoft site your email adress can only be assigned to one teams space - and the last one wins.
- ChristianJBergstrom
  MVP
  Jun 22, 2021
  Please follow the above suggestions.
  - ebertbd
    Copper Contributor
    Jun 23, 2021
    Sorry - didn't see the bit about leaving an organisation. So now I am in one organisation (my own) - I guess there is no way of being in both and just dynamically switch between them (btw: no I am not using the desktop client at all - and additionally I am using teams on linux) In fact I am part of 4 Teams spaces, but I can separate three of them by using different browser profiles and different Mailadresses. the one above was the one where I couldn't do that.