Forum Discussion
Two accounts, same email, can only access one
So let's make it clear...
A Customer added you as a guest account in Teams on your own organization email.
You logged in with your account and you were able to see the customer's Teams environment/Channels/Files and you were able to chat with the customer.
Later, your organization bought subscriptions in Office365 and enabled you with Teams. You logged in, but now you do not have access to the customer's environment correct?
And, the customer is able to chat with you but you are not receiving the messages. Do you receive messages about missed conversations in your inbox (outlook)?
But you are able to log in to Teams for your own organization and are able to chat with your colleagues?
Let me know. Maybe we can connect via teams 🙂
Kind regards and stay healthy,
Mitchell Bakker
I have almost exactly the same issue here. There was a guest account in a customer's domain created around 4-5 years for sharepoint access - way before my own organization start using MS team. That was for another project that had been completed quite some time.
Now recently i started to have another project need close coordination and access to some of my customer documents. I can see email to me saying i was invited to a "channel" of my customer but i could NOT access them using my "real" MS team account create by my organization (that would be my preferred account and not guest account). Please may i ask how i could resolve this? Many Thx.
William