Forum Discussion
Two accounts, same email, can only access one
Hello robeggleston Your issues sounds similar to another post in this community:
https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-double-account/m-p/1141490
If this doesn't resolve your issue, please let us know. Thanks for being a member of the Teams community.
ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.
When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.
When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.
Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.
See attached screenshots.