Forum Discussion
Transfer call to call queue
We have recently implemented Teams for telephony, we have found that users cannot transfer a call to any of our call queues we have set up. I have found that they have to dial the full number the first time, if they've done this once the CQ seems to stick in their recent/speed dial list. Surely there's a better way than asking all of the switchboard/reception staff to dial the full number?
We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
9 Replies
see here
https://techcommunity.microsoft.com/t5/microsoft-teams/transfer-call-in-call-queue/m-p/3051056
See if you can transfer to the name of the resource account not the name of the CQ
Let us know how you get on
Best, Chris
- Morning Chris,
We have tried this and the resource account also doesn't show in the list when trying to transfer a call. We've also tried searching the UPN without success.
Thanks,
Jamie.Awesome. I would recommend
1.) Opening a bug on the feedback site here: https://feedbackportal.microsoft.com/
2.) Raising a ticket to Microsoft referencing the bug
If you leave the ticket number here I will raise that to MS Teams Engineering via the access I have. I can't promise it'll be resolved quick, but it will get it in front of them to look at.
Best, Chris
