Forum Discussion
Transfer call to call queue
We have recently implemented Teams for telephony, we have found that users cannot transfer a call to any of our call queues we have set up. I have found that they have to dial the full number the fir...
We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
Hi Rachel,
The issue we have is when we try to transfer a call to one of our auto attendants/call queues they do not appear in the list. Meaning we can only transfer to the AA/CQ if we know the full number to dial which defeats the point of having a searchable directory.
Thanks,
Jamie.
The issue we have is when we try to transfer a call to one of our auto attendants/call queues they do not appear in the list. Meaning we can only transfer to the AA/CQ if we know the full number to dial which defeats the point of having a searchable directory.
Thanks,
Jamie.
We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
- does this still work? I have done this and still have same problem
