Forum Discussion
Transfer call to call queue
We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
see here
https://techcommunity.microsoft.com/t5/microsoft-teams/transfer-call-in-call-queue/m-p/3051056
See if you can transfer to the name of the resource account not the name of the CQ
Let us know how you get on
Best, Chris
We have tried this and the resource account also doesn't show in the list when trying to transfer a call. We've also tried searching the UPN without success.
Thanks,
Jamie.
Awesome. I would recommend
1.) Opening a bug on the feedback site here: https://feedbackportal.microsoft.com/
2.) Raising a ticket to Microsoft referencing the bug
If you leave the ticket number here I will raise that to MS Teams Engineering via the access I have. I can't promise it'll be resolved quick, but it will get it in front of them to look at.
Best, Chris
- Hi Chris,
I have logged a support ticket with Microsoft - Ref: 32245899Raised for investigation
Best of luck, I hope it gets picked up and fixed soon. Thanks for raising and wanting to make Teams better
Best, Chris
