Forum Discussion

Brass Contributor

Jul 31, 2022

Solved

Transfer call to call queue

We have recently implemented Teams for telephony, we have found that users cannot transfer a call to any of our call queues we have set up. I have found that they have to dial the full number the fir...

calling

microsoft teams

JcarrMbro
Aug 04, 2022
Hi ChrisHoardMVP

We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.

Thanks for the help and hopefully this can help others.

ChrisHoardMVP

MVP

Aug 01, 2022

JcarrMbro

see here

https://techcommunity.microsoft.com/t5/microsoft-teams/transfer-call-in-call-queue/m-p/3051056

See if you can transfer to the name of the resource account not the name of the CQ

Let us know how you get on

Best, Chris

JcarrMbro
Brass Contributor
Aug 01, 2022
Morning Chris,

We have tried this and the resource account also doesn't show in the list when trying to transfer a call. We've also tried searching the UPN without success.

Thanks,
Jamie.
- ChrisHoardMVP
  MVP
  Aug 01, 2022
  JcarrMbro
  
  Awesome. I would recommend
  
  1.) Opening a bug on the feedback site here: https://feedbackportal.microsoft.com/
  
  2.) Raising a ticket to Microsoft referencing the bug
  
  If you leave the ticket number here I will raise that to MS Teams Engineering via the access I have. I can't promise it'll be resolved quick, but it will get it in front of them to look at.
  
  Best, Chris
  - JcarrMbro
    Brass Contributor
    Aug 01, 2022
    Hi Chris,
    
    I have logged a support ticket with Microsoft - Ref: 32245899‎