Forum Discussion

JMW4567's avatar
JMW4567
Copper Contributor
Sep 14, 2021

Test call option not showing up in Teams?

Hi 

 

I've downloaded a personal version of Teams and need to test it.

 

However, the 'Test call' option is not available? 

 

I've tried 2 methods:

 

1) typing 'Test call' in the search bar and pressing enter - nothing happens when I do this!

2) going to Settings then Devices then checking for the 'Test call' option  - but it's not there!

 

I've attached what I can see when I got to Devices and what I should be able to see (from a video I watched online)

I'm using Version 1.4.00.22472 (64-bit).

 

Can anyone please advise?

 

calling
microsoft teams
Settings

17 Replies

  • underscore1395's avatar
    underscore1395
    Copper Contributor
    Oct 09, 2025

    The "make a test call" button will not show up if you're signed up with your personal account. Only "professional" account. Just witnessed it.

    Why, only God knows. And Microsoft, presumably.

    Thanks as always, Microsoft 👍 👍

  • Little_Joe's avatar
    Little_Joe
    Bronze Contributor
    Sep 14, 2021

    JMW4567 

     

    Hello,

     

    This version of Teams desktop client should have "Make a test call" feature see below my client with same version on Win10. Did you using the same version running on other OS?

     

     

    • JMW4567's avatar
      JMW4567
      Copper Contributor
      Sep 14, 2021

      Hi Little_Joe thanks for your response. 

       

      I've only got one OS, at the moment - Windows 10..... 

       

      Do you have any other ideas for how to fix the problem, please? 

       

      Thanks 

      • Little_Joe's avatar
        Little_Joe
        Bronze Contributor
        Sep 15, 2021
        Hello,
        Suggest you uninstall the current version of Teams client and download the latest one from below link:
        https://www.microsoft.com/en-us/microsoft-teams/download-app

Resources