Forum Discussion
Teams will not allow transfer to calls starting with a Star *
Hi All We have an issue with Teams and Direct Routing, where I cannot transfer a call to a number that starts with a star * or pound #. I can dial those numbers directly from the dial pad as ...
Hi edthrussell, I can reproduce the issue with my client and would suggest opening a ticket at Microsoft.
When I try dial a phone number starting with * in the calling app, the call button is enabled. When I try the same in the transfer dialog, the transfer button becomes directly inactive.
When you use Teams Direct Routing: try to implement a workaround by using a special prefix and manipulate this prefix in the SBC to *. For example, you transfer the call to 99681247 and the SBC manipulates the prefix 99 to *681247.
Best regards,
Thorsten
