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sboyle97's avatar
sboyle97
Copper Contributor
Mar 20, 2023

Teams Transfer Issue Yealink MP56

I have an issue with my teams’ phone.
When I put an call on consult (hold) the person I am trying to transfer does n ’t answer it then goes to voicemail.
I then try to return to the caller – it cuts off completely and shows the TEAMS main page.
Callers then think I have cut them off!
Can you assist?
 
Susannah
 
Just got this ticket through at work and was just wondering if anyone else has had the same issue such as this or is this a user based error? If so, is there any documentation to educate out there? I've currently only been in my position for a year so I am new to the job an
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  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Mar 21, 2023
    Hi,

    Can you ensure that we have the latest firmware installed on the MP56 device. Can you please request the admin to update the firmware for the device.

    With Regards
    Satish U
    • MauroRighetto's avatar
      MauroRighetto
      Copper Contributor
      Mar 29, 2023

      Hi,
      i'm the same problem of sboyle97 .
      MP56 Teams app crash ad restart during consult.

      Firmware Version
      122.15.0.107
      Hardware Version
      122.1.0.0.0.0.0
      Company Portal Version
      5.0.5484.0
      Teams Version
      1449/1.0.94.2023020602
      Admin Agent Version
      1.0.0.202209060820.product


      Regards

       

      Mauro

      • RealTime_M365's avatar
        RealTime_M365
        MVP
        Mar 29, 2023
        Hi,

        Can you check if you are able to upgrade the firmware on the device? The Teams Version seems to the older one.

        With Regards,
        Satish U

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