Teams Screen Sharing - We Ran into a Problem errors

Question

We have a few people who receive the We ran into a problem message when they try to share their screen in a meeting, call or chat. They are all running version: 1.5.00.21668

We have done the following:

Uninstalled Teams
Cleared all data/folders for Teams in App/Data
Cleared all saved credentials via Settings
Rebooted
Re-installed Teams

The above steps will help at first but after a few minutes the error returns and pops up every time they try to share again.

ddeml77 · Answer

I have exactly the same problem with exactly the same Version of Teams. Is there a way to get more information than just "We ran into a problem"?

elchtestx · Answer

MikeK2022&nbsp;- we have the same issue when it is a 1:1 Call - if you join a Meeting everything works well. since update to Teams Version 1.5.00.21668 (64-bit).&nbsp;&nbsp;

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Teams Screen Sharing - We Ran into a Problem errors

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