Forum Discussion
Teams Room Cannot sign in
Hi,
We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams.
I've checked the system logs but I could not detect any valid information:
{"Description":"Network status : Healthy. Exchange status : Connected. Signin status: Healthy. Teams Signin status: Unhealthy.","ResourceState":"Unhealthy","OperationName":"Heartbeat","OperationResult":"Fail","OS":"Windows 10","OSVersion":"10.0.17134.950","Alias":"abc@hiddenmailaddress.onmicrosoft.com","DisplayName":"TeamsRoom","AppVersion":"4.0.105.0","IPv4Address":"hidden","IPv6Address":"","IPv4Address2":"hidden"}
- The account is active and has been tested on a demo unit before
- No local admin account because it's being managed by Azure AD.
- Skype for Business and Exchange backends sign in but for some reason Teams doesn't.
- E5 license attached to it.
I would really appreciate your ideas.
- Hi WhizFi,
Have you assigned a Teams Meeting Room Licence? The following article may help.
https://blog.kloud.com.au/2019/02/21/enabling-microsoft-teams-meeting-rooms/
Let me know how it goes!
Best, ChrisChrisHoardMVP it need a team license, doesn't need the meeting room license specifically. It can just be a cheaper way to purchase the right licenses.
Hmm. That is true.
Hi, we have noticed the same issue on several of of our devices.
Suddenly, we were not able to sign in to Teams, which worked perfectly all the time before.
We noticed that the time was not correct set up on the device. We fixed clock and activated 'internet time synchronization' and after reboot the device was able to log in again.Checking time zones and time could resolve the issue.
Franka Sander thanks a lot, we were having the same issue with our system. Log-in the admin session and making sure the time was synced solved it.
WhizFi often this kind of thing comes down to some conditional access policies or other config thats refusing the Teams Room System. If you go into AzureAD and look up the useraccount, can you see any blocked login events and their cause?
StevenC365 You may be right. We are working on the Azure AD side at this moment.
As there's no "reply to all" function in the forum, regarding the licensing etc. We already used this account to test on the evaluation unit and it worked without any problems.
It has an E5 license attached to it. (I know, E3 was enough too).
Yesterday I managed to download the logs, but frankly I'm not sure what I am supposed to look for.
WhizFiIf you just created the account, wait for a little while as sometimes it takes time to populate to Teams and I have noticed that time increasing lately. Also as someone before pointed out, if you are using anything like Pyng Federate or another service to login, try bypassing that service for authentication if you can. Nothing that you have posted stands out as the definitive reason you are having an issue though.
Hi
Unfortunately here we got the exactly same problem with our Logitech Tap Rooms System. Time and timezone is correct, conference room licence assigned correctly, conditional access rules are disabled for this user, Teams rooms app is updated to 4.5.37.0. Eveything has been set up in the cloud, still the teams login is shown as "unhealthy" while all other logins (Network, Exchange, etc.) are in a "healthy" state.
Microsoft support is not able to give any advice or solution for more than 1 month now. It's really annoying since I was creating the user several times with the SkypeRoomProvisioningScript and even first reset, then completely reinstalled the NUC device that's running the teams rooms app.
MVo_CH Hope you got your meeting rooms systems up and running.
This was my experience just a couple days ago. If anyone is still looking for a solution mine was related to the software version on the hardware console. It was 4.2.* and did not have the modern authentication option during setup. After quite a few hours of troubleshooting, I came across this blog that recommended doing a manual software update. Then realized I should have thought of this at the beginning. He links to the Microsoft instructions near the bottom but also recommends not using the -Update option that they include. Honestly I think I ran both and cant say for sure which one worked. The important note was to make sure you are targeting the correct path, for my Logitech Tap it ended up being the Rigel folder on the root of the C: drive.
https://www.graham-walsh.com/manual-update-of-the-microsoft-teams-room-system-app/
Hope this helps someone.
Sean
Farik7707 I have almost the same issue except Skype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."
WhizFi , Hi ... I'm experiencing the same problem, with the Lenovo 500 ... event viewer shows error 2001 every 5 minutes, connections to Teams and Exchange are OK (tested away from app with admin account). Can't figure out what IP/port is missing? Please any help is highly appreciated. Workaround: enable any/any in FW, works for a week, then again Couldn't sign in to Teams...
- I have the same problem, suddenly in the middle of a meeting it says: can't log in, can't re-login to Microsoft teams, reboot or setup.What's the solution? Microsoft teams version: 5.0.230.0，Windows version: 10.0.19045.4780, 22H2，updated automatically
