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dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020

Teams Recording Grayed Out

Hi Teams,

 

All of the sudden, Teams Recording is Grayed Out for all users.

TeamsRecord
  • Ryu_Yosei's avatar
    Ryu_Yosei
    Jun 04, 2021

    Jijesh1680 

    HI there

     

    I had the greyed out problem myself. 
    I managed to fix it via PowerShell using the following.

    Connect to ExchangeOnline

     

    If module not installed yet :
    Get-module MicrosoftTeams 

    Install-module MicrosoftTeams


    Import-Module MicrosoftTeams
    Connect-MicrosoftTeams
    Get-CsTeamsCallingPolicy -Identity Global
    If the info shows : AllowCloudRecordingForCalls : False

    Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

    Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
    AllowCloudRecordingForCalls : True
    Have users restart their Teams Desktop app and it will work. 

    • dailyvmtech's avatar
      dailyvmtech
      Copper Contributor
      Feb 29, 2020

      Hi Adam,adam deltinger 

       

      Thank you for your prompt reply.. h ow can i check that.. until last night it was working perfectly fine..

       

      can you please assist me on this.. ?

       

      regards,

       

      • adam deltinger's avatar
        adam deltinger
        MVP
        Feb 29, 2020
        Haven’t yet heard of any service interruptions. Please check with an admin


        Adam
  • dailyvmtech's avatar
    dailyvmtech
    Copper Contributor
    Feb 29, 2020

    Hi Guys,

    Anyone available to help,.. the o365 Engineer very slow in response to this issue.

     

    Regards,

     

    • kuykendall97's avatar
      kuykendall97
      Copper Contributor
      Apr 03, 2020

      dailyvmtech 

       

      Any resolve? Having the same issue, suddenly, no license issue, not a super user.

       

      thnks,

      Karen

      • Devryk's avatar
        Devryk
        Brass Contributor
        Apr 04, 2020

        kuykendall97 Hi Karen,

         

        This has been a common issue with Teams Meeting. My recommendations would be the following:

         

        1. Ask your Teams Administrator if "Allow Recording" is deactivated in the Meetings Policy for all users.
        2. Reach out to your M365 Teanant Administrator to create a support ticket to resolve this issue with a Microsoft Engineer.

        In my case, I'm the tenant admin in my company, and weeks ago this feature was grey when I tried to record a meeting and it stayed like that for over the weekend, but back in Monday everything was working fine, so it must be a Microsoft issue.

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