Forum Discussion
Teams Recording Grayed Out
Hi Teams,
All of the sudden, Teams Recording is Grayed Out for all users.
Jijesh1680
HI thereI had the greyed out problem myself.
I managed to fix it via PowerShell using the following.
Connect to ExchangeOnlineIf module not installed yet :
Get-module MicrosoftTeamsInstall-module MicrosoftTeams
Import-Module MicrosoftTeams
Connect-MicrosoftTeams
Get-CsTeamsCallingPolicy -Identity Global
If the info shows : AllowCloudRecordingForCalls : FalseThen run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true
Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting :
AllowCloudRecordingForCalls : True
Have users restart their Teams Desktop app and it will work.
- Can you check if someone made a change to the meetings policy?
- dailyvmtechCopper Contributor
Hi Adam,adam deltinger
Thank you for your prompt reply.. h ow can i check that.. until last night it was working perfectly fine..
can you please assist me on this.. ?
regards,
- Haven’t yet heard of any service interruptions. Please check with an admin
Adam
- dailyvmtechCopper Contributor
Hi Guys,
Anyone available to help,.. the o365 Engineer very slow in response to this issue.
Regards,
- kuykendall97Copper Contributor
Any resolve? Having the same issue, suddenly, no license issue, not a super user.
thnks,
Karen
- DevrykBrass Contributor
kuykendall97 Hi Karen,
This has been a common issue with Teams Meeting. My recommendations would be the following:
- Ask your Teams Administrator if "Allow Recording" is deactivated in the Meetings Policy for all users.
- Reach out to your M365 Teanant Administrator to create a support ticket to resolve this issue with a Microsoft Engineer.
In my case, I'm the tenant admin in my company, and weeks ago this feature was grey when I tried to record a meeting and it stayed like that for over the weekend, but back in Monday everything was working fine, so it must be a Microsoft issue.
- NorazharICopper ContributorHave u try delete or clear Teams cache?
- NorazharICopper Contributormy problem solved when clear teams cache