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dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 28, 2020
Solved

Teams Recording Grayed Out

Hi Teams,   All of the sudden, Teams Recording is Grayed Out for all users.
TeamsRecord
  • Ryu_Yosei's avatar
    Ryu_Yosei
    Jun 04, 2021

    Jijesh1680 

    HI there

     

    I had the greyed out problem myself. 
    I managed to fix it via PowerShell using the following.

    Connect to ExchangeOnline

     

    If module not installed yet :
    Get-module MicrosoftTeams 

    Install-module MicrosoftTeams


    Import-Module MicrosoftTeams
    Connect-MicrosoftTeams
    Get-CsTeamsCallingPolicy -Identity Global
    If the info shows : AllowCloudRecordingForCalls : False

    Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

    Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
    AllowCloudRecordingForCalls : True
    Have users restart their Teams Desktop app and it will work. 

dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020

Hi Guys,

Anyone available to help,.. the o365 Engineer very slow in response to this issue.

 

Regards,

 

kuykendall97's avatar
kuykendall97
Copper Contributor
Apr 03, 2020

dailyvmtech 

 

Any resolve? Having the same issue, suddenly, no license issue, not a super user.

 

thnks,

Karen

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