Forum Discussion

dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020

Teams Recording Grayed Out

Hi Teams,   All of the sudden, Teams Recording is Grayed Out for all users.
TeamsRecord
  • Ryu_Yosei's avatar
    Ryu_Yosei
    Jun 04, 2021

    Jijesh1680 

    HI there

     

    I had the greyed out problem myself. 
    I managed to fix it via PowerShell using the following.

    Connect to ExchangeOnline

     

    If module not installed yet :
    Get-module MicrosoftTeams 

    Install-module MicrosoftTeams


    Import-Module MicrosoftTeams
    Connect-MicrosoftTeams
    Get-CsTeamsCallingPolicy -Identity Global
    If the info shows : AllowCloudRecordingForCalls : False

    Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

    Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
    AllowCloudRecordingForCalls : True
    Have users restart their Teams Desktop app and it will work. 

dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020

Hi Guys,

Anyone available to help,.. the o365 Engineer very slow in response to this issue.

 

Regards,

 

kuykendall97's avatar
kuykendall97
Copper Contributor
Apr 03, 2020

dailyvmtech 

 

Any resolve? Having the same issue, suddenly, no license issue, not a super user.

 

thnks,

Karen

  • ablood777's avatar
    ablood777
    Copper Contributor
    Jun 30, 2020

    kuykendall97

     

    ykendall97 It is a setting in the Team Meeting settings if the owner of the Team Meeting has Who can Present set to "Only Me" then you can't record the meeting. It is not very intuitive by Microsoft.

    • Jijesh1680's avatar
      Jijesh1680
      Copper Contributor
      Mar 22, 2021

      Hi Team,

       

      I recently moved the storage path from Stream to One Drive after that one to one meeting, recordings option gred out and not changed the messaging policies.  

      • Ryu_Yosei's avatar
        Ryu_Yosei
        Copper Contributor
        Jun 04, 2021

        Jijesh1680 

        HI there

         

        I had the greyed out problem myself. 
        I managed to fix it via PowerShell using the following.

        Connect to ExchangeOnline

         

        If module not installed yet :
        Get-module MicrosoftTeams 

        Install-module MicrosoftTeams


        Import-Module MicrosoftTeams
        Connect-MicrosoftTeams
        Get-CsTeamsCallingPolicy -Identity Global
        If the info shows : AllowCloudRecordingForCalls : False

        Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

        Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
        AllowCloudRecordingForCalls : True
        Have users restart their Teams Desktop app and it will work. 

  • Devryk's avatar
    Devryk
    Brass Contributor
    Apr 04, 2020

    kuykendall97 Hi Karen,

     

    This has been a common issue with Teams Meeting. My recommendations would be the following:

     

    1. Ask your Teams Administrator if "Allow Recording" is deactivated in the Meetings Policy for all users.
    2. Reach out to your M365 Teanant Administrator to create a support ticket to resolve this issue with a Microsoft Engineer.

    In my case, I'm the tenant admin in my company, and weeks ago this feature was grey when I tried to record a meeting and it stayed like that for over the weekend, but back in Monday everything was working fine, so it must be a Microsoft issue.

    • Christian_Young's avatar
      Christian_Young
      Copper Contributor
      Apr 20, 2020
      I'm having the same issue. However, does the OS make a difference? My colleagues are using work computers with Windows 10 and they say it works fine for them and they are able to record meetings. However, I am using my personal/home laptop, which has 8.1 Enterprise. I also am unable to change the background when the video is up.
      • Devryk's avatar
        Devryk
        Brass Contributor
        Apr 20, 2020

        Hi Christian!, Teams also should be able to work with Windows Enterprise 8.1, however it would be also beneficial if you could upragade it to W10. On the other hand, you have to consider the differents variables to why you can't start a meeting recording. Here you can see some of the requirements as to why you may no be eligible to record meetings, also consider some of the points that i shared above to Karen.

        https://support.office.com/en-us/article/record-a-meeting-in-teams-34dfbe7f-b07d-4a27-b4c6-de62f1348c24?omkt=en-US&ui=en-US&rs=en-US&ad=US

        And to change the background you must be able to change it and customize it. If you have a Tenant admin, it would be easier to request him or her to open a suport ticket so a Microsoft support engineer can help you and maybe give you more insights related to your specific problem. :smile:

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