Forum Discussion

Copper Contributor

Feb 29, 2020

Solved

Teams Recording Grayed Out

Hi Teams, All of the sudden, Teams Recording is Grayed Out for all users.

Ryu_Yosei
Jun 04, 2021
Jijesh1680

HI there

I had the greyed out problem myself.
I managed to fix it via PowerShell using the following.

Connect to ExchangeOnline

If module not installed yet :
Get-module MicrosoftTeams
Install-module MicrosoftTeams

Import-Module MicrosoftTeams
Connect-MicrosoftTeams
Get-CsTeamsCallingPolicy -Identity Global
If the info shows : AllowCloudRecordingForCalls : False
Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true
Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting :
AllowCloudRecordingForCalls : True
Have users restart their Teams Desktop app and it will work.

Copper Contributor

Feb 29, 2020

Hi Adam,adam deltinger

Thank you for your prompt reply.. h ow can i check that.. until last night it was working perfectly fine..

can you please assist me on this.. ?

regards,

MVP

Feb 29, 2020

Haven’t yet heard of any service interruptions. Please check with an admin

Adam

dailyvmtech
Copper Contributor
Feb 29, 2020
Hi Adam,
Yes, that was surprised actually, I have logged a case with MS to investigate.. This it could be to the recent Migration activity happened on the Tenant from Exchange Unified to Cloud VoiceMail Service.. This could be a reason.. The problem we need the recording feature quite urgently to record couple of classes and meetings.. 🙂
- adam deltinger
  MVP
  Feb 29, 2020
  First rule out that changes to the policy have been made and that users are assigned the stream license
  - dailyvmtech
    Copper Contributor
    Feb 29, 2020
    Stream Lic Trail is off on my user account.. I have enabled it but still the same..I don't think this is a lic issue though..
    
    regards,

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