Forum Discussion

dailyvmtech

Copper Contributor

Feb 29, 2020

Solved

Teams Recording Grayed Out

Hi Teams, All of the sudden, Teams Recording is Grayed Out for all users.

TeamsRecord

Ryu_Yosei
Jun 04, 2021
Jijesh1680

HI there

I had the greyed out problem myself.
I managed to fix it via PowerShell using the following.

Connect to ExchangeOnline

If module not installed yet :
Get-module MicrosoftTeams
Install-module MicrosoftTeams

Import-Module MicrosoftTeams
Connect-MicrosoftTeams
Get-CsTeamsCallingPolicy -Identity Global
If the info shows : AllowCloudRecordingForCalls : False
Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true
Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting :
AllowCloudRecordingForCalls : True
Have users restart their Teams Desktop app and it will work.

Jijesh1680

Copper Contributor

Mar 22, 2021

Hi Team,

I recently moved the storage path from Stream to One Drive after that one to one meeting, recordings option gred out and not changed the messaging policies.

Ryu_Yosei

Copper Contributor

Jun 04, 2021

Jijesh1680

HI there

I had the greyed out problem myself.
I managed to fix it via PowerShell using the following.

Connect to ExchangeOnline

If module not installed yet :
Get-module MicrosoftTeams

Install-module MicrosoftTeams

Import-Module MicrosoftTeams
Connect-MicrosoftTeams
Get-CsTeamsCallingPolicy -Identity Global
If the info shows : AllowCloudRecordingForCalls : False

Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true

Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting :
AllowCloudRecordingForCalls : True
Have users restart their Teams Desktop app and it will work.

JudyGarner
Copper Contributor
Jun 04, 2021
Great share