Teams Notification to Email

I have an issue where a user has what looks like all correct notification/email settings in Teams. 

Everything is set to Banner and Email

the time variable is set to as soon as possible

I went through the individual notification type settings and they are also on Banner and Email

However the user never gets notifications.

I have test setting them to away for 6 min and testing, did not work.

I have tested while they are gone at night for several hours and the PC is off.

I have also tried overnight, but with the PC on and Teams running.

No notifications get sent to email no matter the circumstance. 

The user's email is working fine as well, so I know they can get emails.

I am running out of things to try to get those notification emails coming in like they want. 

Any advice ? or anything that I missed? 

I have spent a lot of time looking through forum posts, but nothing seems to answer this issue, because it seems like no one has had this issue from what I read.

I figure it has to be a simple option or setting I haven't seen, or its a really unique problem, but I am un sure myself and would really appreciate the assistance and opinions.