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Teams Mobile App for Android Showing Unread Chats which is wrong
It was 1 unread chat that I could not get rid of and now it's 2. There are NO unread chats (I've gone through literally every single one and opened them, there is nothing in bold). I've cleared the cache for the app.
Is the only fix for this to keep signing out then back in for my account? I've logged onto teams.microsoft.com and there are no unread chats. The app is also missing a lot of chats.
luvsql this is 100% a bug. I resolved by deleting all of my MS Teams chats across the desktop, mobile, and web apps. Obviously not a great solution, but finally got the notification to disappear.
42 Replies
Still an issue in dec 2024.
- Tushar Pathak
Microsoft
Hello all, sorry you are running into this issue. We are rolling out a fix in latest version "1416/1.0.0.2022223102" and above. This update is currently rolling out and will be available to all in a few days if not already. Thanks!
Have just updated to that version (416/1.0.0.2022223102), and problem persists - still have an unread chat count; but no unread messages. Seems the fix hasn't worked.
- Tushar PathakInteresting! Can you send me a screenshot of the issue directly to me?
- I had another issue with my phone that caused it to do a factory reset, after that i have not had the issue with the notifications.
I did not touch the installation on other my Laptop, Surface or home PC. - I was having the same issue and was pretty disappointed that folks were saying clearing the app data didn't fix it.
However, I tried, logged out, and cleared the cache and data of the app (Android).
Signed in fresh and all the "unread" chat counts were gone for now. I'm sure I will accumulate them again but at least this removed the 99+ count.All Clear !
It'll be back
- Same issue here. Have had chat message read/hidden statuses out of sync since last year, but clearing Teams out of Android's recent apps switcher would fix it.
However, it's gotten irreversibly worse in the past two months. My Teams desktop clients have 3 unhidden chats and no unread messages. My Android app though? 29 chats, and 6 are showing unread badges for chats I have already read/hidden on the desktop weeks ago.
PAIN.- I uninstalled the app completely 2 days ago and already it now shows 3 unread chats from yesterday that I keep having to manually open so the mobile app doesn't show unread.
Add that to the fact that I cannot disable the Calls notification (even if ALL notifications are turned off my phone still rings when someone calls my Teams number) I might just have to remove the app completely and use my laptop. Ridiculous.
- I have the same problem here.
Very enoying.
Hopfully Microsoft will fix this soon. - I apologize for this but I am new to this site and can find nowhere on these pages to post a new question. Thus my just hitting "reply" and asking for something that has no relevance to your thread.
Please tell me how to post a new question, thank you.- You can go to https://techcommunity.microsoft.com/t5/microsoft-teams/ct-p/MicrosoftTeams and start a new discussion there, in the top of the page.
- Same here on Android 11, Teams version: 1416/1.0.0.2021173701. No configuration has changed from my side regarding notifications. Started facing this some 2 months ago. It is just the notifications indication and the bold font of the chat that does not get reset. If I filter by "Unread" and I have indeed read everything either on mobile or desktop app, then no chat is presented (as expected).
- Same here! Android 11, One UI 3.1 Samsung. Cleared Cache and Data. Logout and Login. Filter by UnRead not found any chat.
luvsql this is 100% a bug. I resolved by deleting all of my MS Teams chats across the desktop, mobile, and web apps. Obviously not a great solution, but finally got the notification to disappear.
- This is just unacceptable. I need to keep history of chats. When can we expect this to be fixed?
AndrewCitera How do you delete Teams chat messages? I only see options to Pin, Mute or Hide mine.
I also have this issue for past couple of days on my iphone app and it doesn't go away. My desktop app shows no message so it is a but that needs to be fixed by Microsoft
