Forum Discussion

luvsql's avatar
luvsql
Iron Contributor
Jun 18, 2020
Solved

Teams Mobile App for Android Showing Unread Chats which is wrong

It was 1 unread chat that I could not get rid of and now it's 2.  There are NO unread chats (I've gone through literally every single one and opened them, there is nothing in bold).  I've cleared the...
microsoft teams
  • AndrewCitera's avatar
    AndrewCitera
    Jun 30, 2021

    luvsql this is 100% a bug. I resolved by deleting all of my MS Teams chats across the desktop, mobile, and web apps. Obviously not a great solution, but finally got the notification to disappear. 

JamesRT's avatar
JamesRT
Copper Contributor
Feb 09, 2022

Tushar Pathak 

Have just updated to that version (416/1.0.0.2022223102), and problem persists - still have an unread chat count; but no unread messages.  Seems the fix hasn't worked.

Tushar Pathak's avatar
Tushar Pathak
Icon for Microsoft rankMicrosoft
Feb 10, 2022
Interesting! Can you send me a screenshot of the issue directly to me?
  • JamesRT's avatar
    JamesRT
    Copper Contributor
    Feb 10, 2022

    Tushar Pathak ; slightly annoyingly, the organisational policy pushed to the phone via MDM prevents screenshots.

     

    However, more usefully, I found that by signing out and then back into the teams app on the phone, the problem resolved.

    • y0y4y0's avatar
      y0y4y0
      Copper Contributor
      Feb 20, 2024

      2024 and the issue is still there...

      Would be nice to be able to see Unread conversations only (like with the Unread notifications filter)

      • bdblyou's avatar
        bdblyou
        Copper Contributor
        Mar 15, 2024

        y0y4y0 JamesRT

         

        It's wild that this is been going on for this long. 

  • denully's avatar
    denully
    Copper Contributor
    Feb 10, 2022
    I have noticed that my unread messages, all comes from Meeting recordings being available in the "chat" from that meeting.
    These do not appear on my desktop teams client as unread messages and on the phone they do not "jump to the top" they stay far down the list,

    If i then go to the Desktop app and find the meeting chat (that is shown as read) and select it again. Then it turns to read on the mobile as well.

    So it seems, at least for my case, that its meeting records that are not considered "unread" when made available in the chat on Desktop App, but they are "unread" when they appear in the chat on the mobile app.

    normal chat messages has stopped showing incorrect notifications between desktop and mobile app.
    • greg85's avatar
      greg85
      Copper Contributor
      Aug 14, 2024

      THANK YOU!! This actually solved my problem, FINALLY!! Seriously, your solution should be upvoted.denully 

    • Tushar Pathak's avatar
      Tushar Pathak
      Icon for Microsoft rankMicrosoft
      Feb 10, 2022
      Your observation is correct. In the latest Android build 1:1, group chat synchronization issue is fixed.
      Meeting recording message stays unread is known and a fix will be rolling out soon.
      • Jim_Mundane's avatar
        Jim_Mundane
        Brass Contributor
        Jun 12, 2024
        If this is fixed, why does it still appear in 2024?

Resources