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Teams mobile app can not switch to new O365 tenant
Hi. We just migrated our O365 tenant to a newly created tenant, but email addresses are the same as before. Migration is executed and working properly on Desktop. Now we would like to login to t...
- Hi TamasOrtmann,
Yes, for sure this is what this line in the previous post suggested
(ideally with new passwords distinguishing it from the exact credentials of the old account)
The same thing used to happen with Exchange migrations. Organisations typically set up new office 365 accounts in new tenants with exactly the same credentials as in the old tenant so with a combinations of new passwords in the new, and resetting the old you aren't going to have issues with the cache
Thanks for confirming. Glad it helped!
Best, Chris
- Actually the users and licences are not removed yet, so the other account account can be used also.
- Corporate account doesn't count.
But you actually gave me an idea and this seems it works.
What I did is that I changed the password on the old tenant and now it could not be logged in. With this solution the application tried to login to existing account, failed and then requested the new password, after that I just provided the new password and automatically updated it everywhere. Now it logs into the new account.
Will check if this can be used for everyone.
Thanks for the tips.
Regards,
Tamás
Hi TamasOrtmann,
Yes, for sure this is what this line in the previous post suggested
(ideally with new passwords distinguishing it from the exact credentials of the old account)
The same thing used to happen with Exchange migrations. Organisations typically set up new office 365 accounts in new tenants with exactly the same credentials as in the old tenant so with a combinations of new passwords in the new, and resetting the old you aren't going to have issues with the cache
Thanks for confirming. Glad it helped!
Best, Chris
Yes, for sure this is what this line in the previous post suggested
(ideally with new passwords distinguishing it from the exact credentials of the old account)
The same thing used to happen with Exchange migrations. Organisations typically set up new office 365 accounts in new tenants with exactly the same credentials as in the old tenant so with a combinations of new passwords in the new, and resetting the old you aren't going to have issues with the cache
Thanks for confirming. Glad it helped!
Best, Chris