Forum Discussion
Teams mobile app can not switch to new O365 tenant
- Hi TamasOrtmann,
Yes, for sure this is what this line in the previous post suggested
(ideally with new passwords distinguishing it from the exact credentials of the old account)
The same thing used to happen with Exchange migrations. Organisations typically set up new office 365 accounts in new tenants with exactly the same credentials as in the old tenant so with a combinations of new passwords in the new, and resetting the old you aren't going to have issues with the cache
Thanks for confirming. Glad it helped!
Best, Chris
What about after log out, perform a wipe of the Teams App, re-install from the app store and then enter the credentials of the new environment (ideally with new passwords distinguishing it from the exact credentials of the old account)? The device may have cached details of the previous environment and a wipe and reinstall should remove this.
Let me know how it goes
Best, Chris
Thank you for the quick reply. It seems it is cashed and a wipe and reinstall does not solve the issue. I also changed the password, but it is still able to login to the old tenant.
Regards,
Tamás
- It may be propagation time of the migration has just been performed. I would say monitor it for a day or two.
Just to check
- You have removed everything from the old tenant now the migration is complete including users, domains and licences
- What is the behaviour when you log out and log in outside the corporate network, the same or different?
Look forward to hearing from you
Best, Chris- Actually the users and licences are not removed yet, so the other account account can be used also.
- Corporate account doesn't count.
But you actually gave me an idea and this seems it works.
What I did is that I changed the password on the old tenant and now it could not be logged in. With this solution the application tried to login to existing account, failed and then requested the new password, after that I just provided the new password and automatically updated it everywhere. Now it logs into the new account.Will check if this can be used for everyone.
Thanks for the tips.
Regards,
Tamás- Hi TamasOrtmann,
Yes, for sure this is what this line in the previous post suggested
(ideally with new passwords distinguishing it from the exact credentials of the old account)
The same thing used to happen with Exchange migrations. Organisations typically set up new office 365 accounts in new tenants with exactly the same credentials as in the old tenant so with a combinations of new passwords in the new, and resetting the old you aren't going to have issues with the cache
Thanks for confirming. Glad it helped!
Best, Chris