Forum Discussion
Teams Hotlines Agent Issues
Hello Microsoft Community, We are currently experiencing strange phenomena with our Teams hotlines. The agents are sometimes unable to dial into the call queues for several hours. In the Teams clien...
From what I’ve read, you might be able to replicate the issue in different scenarios to narrow down the cause.
- Is this happening only internal Network or from external network ( not behind any firewall/proxy/VPN ) as well ?
- Happening only from Devices behind Policies, Intune/Conditional access or can you replicate it from a system not part of any policies ?
- Run the Teams Network Diagnostic tool and analyze the result.
- Run the network traces ( fiddler ) in any system while replicating and review the failures like https.
- Verify Teams Debug Logging and check for the errors.
These are something you should start with and review the results.